My product software doesn't work properly. What should I do?

• Check the following:
  • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software and computer documentation for details.
  • With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. Do one of the following:
  Windows XP and Me:
  Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner's icon and reinstall Epson Scan by following the instructions in your Start Here sheet.
  
  Windows 98SE and 2000:
  Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner from the list of installed devices and reinstall Epson Scan following the instructions in your Start Here sheet.
  • The scanner may not work properly if Epson Scan is open and your computer goes into standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
  • The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.