The scanner doesn't work properly when I press the start button. What should I do?

• See below.

  Note: Document Capture Pro (Windows) and Document Capture (Mac) are not available for the ES-300WR/ES-500WR.

  Scanner Button Does Not Work as Expected

  If the scanner button does not start the correct program or perform the correct action, try these solutions:

  • Document Capture Pro (Windows) and Document Capture (Mac) do not support using the  start button to scan over a wireless connection (ES-500W/ES-500WR). Connect the scanner using a USB cable or launch Epson Scan 2 before scanning from the button on your scanner.

    Note: If you installed the Epson ScanSmart software, pressing the  start button on your scanner starts Epson ScanSmart instead, over a USB or wireless (ES-500W/ES-500WR) connection. For instructions on scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access the Epson ScanSmart User's Guide.

  • Check the USB cable connection between the computer and scanner.
  • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
  • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it.
  • Make sure you have assigned the correct job to the scanner button and change it, if necessary.
  • Check the status of the lights and make sure the scanner is ready to scan.
  • When using a wireless connection, start Epson Scan 2 on your computer before scanning from the product (ES-500W/ES-500WR).
  • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
  Related tasks
  Adding and Assigning Scan Jobs with Document Capture Pro - Windows
  Assigning Start Button Settings or Scan Jobs - Mac