I am unable to scan multiple images at once. What should I do?

• Try the following:

  • Make sure you position photos at least 0.2 inch (5 mm) apart from each other on the scanner glass.
  • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

    Caution:
    Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.