The product's light(s) indicate an error. What should I do?
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The lights on the projector indicate the projector status and let you know when a problem occurs. Check the status and color of the lights and look for a solution in the table here.
1 On/Standby (power) light 2 Status light 3 Laser light 4 Temp (temperature) light 5 Filter light On/Standby (power) light Status light Laser light Temp light Filter light Status and solution Blue Blue Varies Off Off Normal operation Blue Blue Flashing blue Off Off A/V Mute is on Blue Flashing blue Varies Off Off Warming up; wait for an image to appear Blue Off Off Off Off Standby or network monitoring and control mode (when Standby Mode is set to Communication On) Flashing blue Off Off Off Off Preparing for network monitoring Blue Flashing blue Off Off Off Cooling down; all buttons are disabled Flashing blue Varies Varies Flashing orange Varies High temperature warning; if the temperature gets too high, projection will automatically stop - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects
- Clean or replace the air filter
Off Flashing blue Orange Orange Off Lens Shift error; turn off the projector, unplug it from the electrical outlet, and contact Epson for help No lens is installed
Off Flashing blue Flashing orange Off Off Internal error; turn off the projector, unplug it from the electrical outlet, and contact Epson for help Varies Flashing blue Flashing orange Off Off Refresh Mode is on Off Flashing blue Off Orange Off Projector is too hot (overheating) and projection stops; let it cool down for about five minutes - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects
- Clean or replace the air filter
- Make sure the environmental temperature is not too hot
- If operating the projector at high altitude, turn on High Altitude Mode
- If the problem persists, unplug the projector and contact Epson for help
Off Flashing blue Orange Off Off Laser error; turn off the projector, unplug it, and contact Epson for help Off Flashing blue Off Off Orange Low air flow through the projector - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects
- Clean or replace the air filter
- If the problem persists, unplug the projector and contact Epson for help
Flashing blue Varies Varies Varies Orange Low air flow through the air filter - Make sure that the vents and air filter are not clogged with dust or obstructed by nearby objects
- Clean or replace the air filter
- If the problem persists, unplug the projector and contact Epson for help
Off Flashing blue Off Flashing orange Off Fan or sensor error; turn the projector off, unplug it, and contact Epson for help Flashing blue Varies Flashing orange Varies Varies Laser error; turn off the projector, unplug it, and contact Epson for help Flashing blue Varies Flashing orange Varies Varies An unsupported lens is attached; remove the unsupported lens and attach a lens that is supported Varies Varies Varies Varies Flashing orange A message to clean or replace the air filter is displayed; turn the projector off, unplug it, and clean or replace the air filter as necessary Varies Varies Flashing orange Varies Varies The projector is unable to maintain constant brightness and the Constant Brightness setting in the Settings menu is disabled Note: If the lights display a pattern not listed in the table above, turn the projector off, unplug it, and contact Epson for help.
Related concepts
Air Filter and Vent Maintenance
Related tasks
Stopping Video Action Temporarily
Related references
Projector Setup Settings - Extended Menu
Optional Equipment and Replacement Parts
Published: 13-Feb-2020
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