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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- How do I scan using my product's control panel?
- How do I use my product's control panel to automatically send an email of a scanned item?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- My printout has lines running through it. What should I do?
- Does the type of paper I use really make a difference?
- How do I scan with Document Capture Pro or Document Capture?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- How do I make multiple copies using the product's control panel?
- My copies have incorrect or faint colors. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- Printing or scanning is slow over my wireless connection. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I forward a fax I received to another fax machine?
- How do I restore my original fax settings?
- The quality of my fax is poor. What should I do?
- Can I use a pre-paid calling card to send a fax?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax from my product control panel?
- How do I use an answering machine with my fax?
- How do I change the baud rate or fax speed on my product?
- What does a flashing Received Fax light mean?
- I can send a fax but can't receive one. What should I do?
- How do I save faxes to my Mac instead of printing them?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- Will I lose faxes if the product is turned off?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- I'm having paper feed problems. What should I do?
- How do I create a custom paper size for my product in Windows?
- Which type of paper can I print on?
- My printout is grainy when I print from any application. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains incorrect characters. What should I do?
- My printout has a slight slant. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- I cannot scan over a network. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- How do I use my product's control panel to automatically send an email of a scanned item?
- I can't start Epson Scan 2. What should I do?
- How do I scan from a smart device?
- How do I scan using my product's control panel?
- How do I scan a document so I can edit the text in word processing software?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- Where do I place a legal-size document on my product to scan it?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- How do I add and assign scan jobs with Document Capture?
- How do I restore my product's default settings?
- How do I add and assign scan jobs with Document Capture Pro?
- Can I select a print resolution by selecting a specific DPI (dots per inch) setting?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How can I get a replacement CD for my product?
- What is a job in Document Capture Pro or Document Capture?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I connect my WPS-enabled wireless router to my product?
- How do I check my product's status on the network?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product with a Wi-Fi Direct connection?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
This document will assist you with product unpacking, installation and setup.
This Spanish document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document contains compliance statements, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
This document provides quick reference for using Document Capture Pro 3.0.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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