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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I uninstall the Epson printer and scanning software in Windows or on my Mac?
- I see a Job Status error code on my product. What does it indicate?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I check my product’s network status?
- Does Epson make drivers for Linux?
- What security measures does Epson recommend for its network products?
- I cannot scan over a network. What should I do?
- What is Epson Connect and how do I use it?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- How do I forward a fax I received to another fax machine?
- How do I print labels in Microsoft Office?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- How do I set the default print settings in Windows or on my Mac?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- Printing or scanning is slow over my wireless connection. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see a Job Status error code on my product. What does it indicate?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- Can I use digital voicemail with my fax?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How do I add a pause when I enter a fax number on the product's control panel?
- How many pages can I store in the fax memory?
- How do I create a header for my faxes?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- How do I send a fax from my product control panel?
- How do I send a fax using the Fax Utility in Windows?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- How do I send a fax using the Fax Utility on my Mac?
- The quality of my fax is poor. What should I do?
- How do I forward a fax I received to another fax machine?
- How do I change the baud rate or fax speed on my product?
- How do I print faxes stored in the fax memory when the product has an expended ink pack?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- How do I clear the fax header on the product?
- How do I save faxes to my Windows computer instead of printing them?
- How do I save faxes to my Mac instead of printing them?
- How can I know if there is a fax stored in the product?
- Will I lose faxes if the product is turned off?
- How should I load envelopes?
- I'm having paper feed problems. What should I do?
- How do I know which paper or media type to select in my product's driver?
- Does the type of paper I use make a difference?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- Web pages don't print the way they appear on my monitor. What should I do?
- My printout has lines running through it. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout contains incorrect characters. What should I do?
- My product is printing blank pages. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- My product is printing blank pages. What should I do?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- I can't start Epson Scan 2. What should I do?
- How do I scan using my product's control panel?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- I cannot scan over a network. What should I do?
- How do I scan from a smart device?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- Where do I place a legal-size document on my product to scan it?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- Who do I contact for software support?
- Does Epson make drivers for Linux?
- How do I obtain the latest product software for Windows or my Mac?
- What is a job in Document Capture Pro or Document Capture?
- What are the port numbers for Epson network printers (wired and wireless)?
- How do I turn off the pop-up messages from Epson Event Manager in Windows 10?
- How do I restore my product's default settings?
- I can't select an optional paper cassette as my paper source. What should I do?
- How do I uninstall the Epson printer and scanning software in Windows or on my Mac?
- How do I add and assign scan jobs with Document Capture Pro or Document Capture?
- How do I change the Sleep Timer setting?
- How do I change the Power Off Timer setting?
- How do I install the PCL or PostScript printer software?
- How do I manually assign a static IP address to my product?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my WPS-enabled wireless router to my product?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I check my product’s network status?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- What security measures does Epson recommend for its network products?
- How should I transport or store my product?
- How do I determine the number of pages that have fed through the product?
This document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains system requirements, safety information, compliance statements, specifications, and your Epson America, Inc. Limited Warranty (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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Phone :
800-241‐5786
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Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720