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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I replace the ink cartridges?
- How do I scan using my product's control panel?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- How should I load envelopes?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- How do I connect my product to my wireless network using my product's control panel?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I use the copy feature to print a label on a CD/DVD?
- Can I print on CDs and DVDs?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- How do I restore the colors in faded photos?
- When I copy a CD/DVD, the printed image is smaller than the original. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- The CD/DVD won't feed correctly or is ejected. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- Printing is slow over my wireless connection. What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- The message Open the output tray manually appears on my product. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Can I use a pre-paid calling card to send a fax?
- How do I confirm my fax was sent?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- How do I create a header for my faxes?
- How do I send a fax from my product's control panel?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- How do I create speed dial and group lists for my fax numbers?
- How do I change the baud rate or fax speed on my product?
- I can send a fax but can't receive one. What should I do?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- How do I clear the fax header on my product?
- Will I lose faxes stored in the fax memory if my product is turned off?
- How do I save faxes to my Windows computer instead of printing them?
- How do I save faxes to my Mac instead of printing them?
- How do I add a pause when I enter a fax number on the product's control panel?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How many pages can I store in the fax memory?
- Do I need a filter if I'm faxing over a DSL?
- How do I replace the ink cartridges?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- Which ink cartridges should I use with my product?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Why is Epson shipping initial ink cartridges with my product?
- How long should an ink cartridge remain in my product if it's not used often?
- How do I know when an ink cartridge needs to be replaced?
- What is my product doing after I install a new ink cartridge?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- Can my product still print if an ink cartridge is expended or not installed?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- Which memory cards are compatible with my product?
- Which USB devices can I connect to the USB port on the front of my product?
- How do I transfer photos from a memory card to my computer?
- Can I just pull the memory card out of my product when I'm finished printing?
- How do I print from a USB flash drive or external device?
- How do I access the memory card or USB flash drive in my Epson product from Windows RT?
- What is the largest supported memory card for my product?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- What kind of paper gives the best results for high-quality printing?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- The output tray automatically extends when printing. How do I close it?
- My printout has lines running through it. What should I do?
- My printout has a slight slant. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My images and text are not centered when I copy or print on a CD or DVD. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan using my product's control panel?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using Windows RT?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- I am unable to scan multiple images at one time. What should I do?
- How do I upload scanned images with Epson Easy Photo Scan?
- Blank pages appear in my scanned image when using Epson Scan. What should I do?
- Can I use Epson Scan with my Mac?
- Where do I place a legal-size document on my product to scan it?
- My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos option on the control panel. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I decide which resolution to select when scanning from Epson Scan?
- I cannot scan from OS X with the Image Capture application. What should I do?
- The orientation of some pages change from portrait to landscape when I scan multiple pages with Epson Scan and save them as a PDF. What should I do?
- How do I scan a document so I can edit the text in a word processing program?
- How do I set up my product with a WPS-enabled router or access point?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I restore my product's default settings?
- How do I enable automatic double-sided printing for my product in Windows or on my Mac?
- How do I change the Sleep Timer setting?
- How do I turn off Epson Status Monitor in Windows?
- Who do I contact for support on the software that came with my product?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- The selection for 2-Sided Printing (Windows) or Two-Sided Printing Settings (OS X) is gray or not available. What should I do?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- How do I set default print settings when I print from Windows or my Mac?
- How do I install the software for my product if I don't have the CD?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I set up my product for wireless printing in Windows or on my Mac?
- How do I install the latest scanner driver on my Mac?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- How do I obtain the latest product software for Windows or my Mac?
- How can I get a replacement CD for my product?
- Can I print in Black and White (Grayscale) with Apple's AirPrint driver when one of the color ink cartridges is expended?
- Which Epson product software settings are not supported by Apple's AirPrint driver?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- I see the message Unable to connect to the server. Please try again later. when I try to install the Drivers and Utilities Combo Package Installer. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- How do I connect my product to my wireless network using my product's control panel?
- I tried to install my product's software for an Ethernet connection but cannot complete the installation in Windows or OS X. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- How should I transport or store my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document will assist you with product unpacking, installation and setup.
This Spanish document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This guide describes the functions that differ in version 2.0 from the original FAX Utility for Windows
Note: The instructions for sending a fax using the FAX Utility have not changed from the original FAX Utility to FAX Utility 2.0. See your product User's Guide for instructions on sending faxes and using your product's other fax features.
This document provides technical specifications for this product.
This document provides quick reference for common uses and describes Epson's limited warranty for this product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3839
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Monday – Friday 7 am – 4 pm (PT)