Home Support Printers All-In-Ones ET Series Epson ET-2850U for ReadyPrint

What does the message on my product's LCD screen mean?

  • See below.

    Product Status Messages

    You can often diagnose problems with your product by checking the messages on its LCD screen.

    LCD screen message Condition/solution
    ReadyPrint service is unavailable due to connection issue. Check the network connection and connect to the Internet. After resolving it, press Retry. Make sure the product is connected to a network with Internet access.
    ReadyPrint service unavailable due to an account issue. Log into your ReadyPrint account to resolve. After resolving it, press Retry. Error code: XXXXXX There may be an issue with your ReadyPrint account. Log in to your account to review its status.
    Printer is offline. Check your Internet connection to maintain the ReadyPrint service. The product has not been connected to the Internet for an extended period of time. Make sure the product is connected to a network with Internet access.
    LCD code Condition/solution
    (E-01) A printer error has occurred. Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.
    (E-02) A scanner error has occurred. Turn the product off and then back on again.
    (E-11) The ink pad needs to be replaced. Contact Epson for support.
    (W-01) Paper is jammed in the product. Remove the jammed paper, then press the button indicated on the LCD screen to clear the error. If the error continues, turn the product off and back on again.
    (W-11) An ink pad is nearing the end of its service life. Contact Epson for support. (To continue printing, press the OK button.)
    (I-22) To establish a wireless connection using an access point, press the button on the access point or click the button on the access point's wireless settings screen displayed on your computer screen.
    (I-23) Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes. If you wait longer than two minutes, a time-out error occurs, the code changes, and you must enter a new code.
    (I-31) To make wireless connection settings from your computer, run the installer and follow the on-screen instructions.
    (I-41) The Paper Setup Auto Display option is disabled. You must enable Paper Setup Auto Display to use AirPrint.
    (I-60) Your computer may not support WSD (Web Services for Devices). The Scan to PC (WSD) function is available only for computers running English versions of Windows 11, Windows 10, Windows 8.x, Windows 7, or Windows Vista.
    Recovery Mode

    Update Firmware

    A firmware update has failed. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.

    Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the ink pads is covered under the standard warranty. Ink pads are not user-replaceable parts. If your product is out of warranty, please contact Epson for additional information.

    Related concepts
    Uninstall Your Product Software
    Related tasks
    Refilling the Ink Tanks
    Checking for Software Updates
    Using AirPrint
    Related references
    Where to Get Help
    Related information
    Wi-Fi Networking
    Solving Paper Problems
    Solving Network Problems
    Solving Problems Printing from a Computer
Published:  2-Jun-2022 Was this helpful? Thank you for the feedback!
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