Due to a combination of an ink cartridge parts availability issue and your printer’s firmware version, your printer does not recognize your genuine Epson ink cartridge. This results in the printer generating an "Ink cartridges cannot be recognized" error message.
For owners of the following printers click the support link next to your model to email Epson Support:
- Epson Stylus Photo R260 (Email Us)
- Epson Stylus Photo R380 (Email Us)
- Epson Stylus Photo RX580 (Email Us)
FAQs
Q: After installing a genuine Epson ink cartridge, I see an "Ink cartridges cannot be recognized'' error message. What should I do?
A: Your printer may need a firmware update. To determine if your printer requires a firmware update, please call Epson Support at (562) 276-7282 (U.S.) or (905) 709-2567 (Canada).
Q: Why did I get an "Ink cartridges cannot be recognized" error message?
A: Due to a combination of an ink cartridge parts availability issue and your printer’s firmware version, the printer generated an "Ink cartridges cannot be recognized" error message.
Q: Will I see an "Ink cartridges cannot be recognized" error message in the future when I install a new ink cartridge?
A: No. After your printer's firmware is updated, you should not see this error message after you install a genuine Epson ink cartridge.
However, you may see this message when your ink cartridges are about to run out of ink. If you see an "Ink cartridges cannot be recognized" error message simply replace the indicated ink cartridge with a genuine Epson ink cartridge. Your printer and ink cartridges will continue to function normally.