My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:
  • Make sure the USB cable is securely connected and meets the requirements. Then try printing again.
  • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
  • Turn off the printer, check that the cables are securely connected, turn it back on, then try printing again.
  • Make sure your printer is selected as the active printer in your printing program.