My product doesn't detect photos placed on the scanner glass when I use the Copy/Restore Photos option. What should I do?
- Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.
Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.
- When copying two photos (up to 4 × 6 inches [102 × 152 mm]), place them 0.2 inch (5 mm) away from each other and the corner of the scanner glass.
Try the following:
Published: 2-May-2019 Was this helpful? Thank you for the feedback!