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Support
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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Image Quality or Appearance
- Ink
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- While installing the software for a network installation, EpsonNet Setup was unable to find my product on the network. What should I do?
- The message An Error Has Occurred appears on my product's display screen. What should I do?
- How do I print in black/grayscale only?
- How do I set up my product for a wireless connection?
- I am unable to scan from my computer. What should I do?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- I'm having paper feed problems. What should I do?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Can the product still print if an ink cartridge is expended or not installed?
- Is there a print/scan combo driver available for my product?
- How do I print in black/grayscale only?
- Can I print on transparencies?
- Printing and scanning seems slow on my product when I use a wireless connection (router or access point). What should I do?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I copy a document or photo using my product's control panel?
- Can I print on CDs and DVDs?
- How do I set up my product for the fastest printing?
- How do I restore the colors in faded photos?
- The CD/DVD won't feed correctly or is ejected. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I use the copy feature to print a label on a CD/DVD?
- When I copy a CD/DVD, the printed image is smaller than the original. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- I am unable to print via Bluetooth from my iPhone, iPad or iPod. What should I do?
- I can print wirelessly to my product on my home network, but I can't print when I connect the same computer to a VPN (virtual private network). What should I do?
- When I try to print to my product in Windows 7, printing is slow or my product stops printing. What should I do?
- Does OS X support manual duplex printing with my product?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- The product displays an error that the CD tray is not inserted correctly. What should I do?
- I see a message when I try to convert a document to editable text (OCR) using Presto! Page Manager. What should I do?
- I see the message: Error:/Library/Printers/EPSON/inkjetPrinter2/Filter/rastertopll.app/Contents/MacOS/rastertopll failed. What should I do?
- I see the message Installation Failed or Installation could not be completed due to the following error: 0x11 when I install my product software. What should I do?
- The message An Error Has Occurred appears on my product's display screen. What should I do?
- I see the message Cannot connect to Internet in Windows 8.1 after I select Driver Update in my product software. What should I do?
- The message Parts inside your printer are reaching their end of service life appears when I print. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Can the product still print if an ink cartridge is expended or not installed?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- I installed new ink cartridges and my product seems to be doing a long cleaning cycle. Is this normal?
- How long should an ink cartridge remain in my product if it's not used often?
- How do I know when an ink cartridge needs to be replaced?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- Can the Epson ink cartridges be refilled or can I use third-party ink cartridges without voiding the warranty?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- How can I prevent the product from feeding multiple pages at the same time?
- What kind of paper gives the best results for high quality printing?
- Can I use sheet labels with my product?
- Can I print on vellum paper?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- How do I know which paper or media type to select in my product's driver?
- Does the type of paper I use really make a difference?
- Ink smears when I print envelopes. What should I do?
- Can I use hole-punched paper with my product?
- Heavy coated or thick paper does not load correctly or loads skewed. What should I do?
- The image look inverted, as if viewed in a mirror. What should I do?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- Can I print double-sided using my product?
- My printout has incorrect margins. What should I do?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- My printout has incorrect or missing colors. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- The printout is grainy. What should I do?
- The printout has a slight slant. What should I do?
- My images and text are not centered when I copy or print on a CD or DVD. What should I do?
- Can I edit documents that I have scanned with Epson Scan?
- Web pages don't print the way they appear on my monitor. What should I do?
- I am unable to scan from my computer. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- My product doesn't detect my photos placed on the scan bed when I use the copy function on the control panel. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I use the control panel buttons to scan a photo to a memory card or USB drive?
- How do I use the control panel buttons to automatically scan a photo or document and attach the scanned image to an email?
- Can I scan from my product's control panel to my computer over a network connection?
- How do I decide which resolution to select when scanning from Epson Scan?
- How do I scan a multi-page document into one PDF file on my computer?
- What is the maximum number of pages that I can scan into one PDF file?
- Can I scan if an ink cartridge is expended in the product?
- How do I save my scans to a specific folder when using the Scan to PC button?
- How do I scan a photo without scanning the entire scanner glass?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- Is there a print/scan combo driver available for my product?
- What information do I need to know before I install the product on my wireless network?
- During a wireless network installation, my product could not find or connect to the wireless network. What should I do?
- What is the Thick paper and envelopes setting in my product software used for?
- My product is already set up to work with a computer on my wireless network. How do I set up an additional computer to use the product on the same network?
- I installed the product using a USB connection but now want to switch to wireless. What should I do?
- How do I use the duplexer when I print from Windows?
- How do I use the duplexer when I print from my Mac?
- While installing the software for a network installation, EpsonNet Setup was unable to find my product on the network. What should I do?
- How do I set up my product for a wireless connection?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- I upgraded my system software to OS X 10.6.x. Now when I open the Epson Print CD software, a message appears and the Epson Print CD software quits unexpectedly. What should I do?
- I upgraded my system software to OS X 10.6.x. Now the duplexer option is no longer available in my product software. What should I do?
- I can't complete the installation of my product to my Windows 7 wireless/wired network using the CD that came with my product. What should I do?
- Epson Print CD quits unexpectedly when printing from my Mac. What should I do?
- The settings are grayed out in Epson Scan on my Mac. What should I do?
- I'm setting up my product with a wireless Ad Hoc connection and cannot print. What should I do?
- I'm having problems installing the software for a wired network connection. What should I do?
- I'm having problems installing the software for a USB connection. What should I do?
- I'm having problems installing the software for a wireless network connection. What should I do?
- I set up my product on a network, but the Scan to PC, Scan to Email, and Scan to PDF features do not work. What should I do?
- How do I install the latest scanner driver on my Mac?
- Can an unauthorized user access my network if I select Unblock or Allow during the EpsonNet Setup software installation?
- I cannot launch the EPSON Event Manager, how do I uninstall and reinstall the application?
- I cannot edit the CD jacket I am creating using Epson Print CD. What should I do?
- Does my product support Epson Connect?
- How do I obtain the latest product software for Windows or my Mac?
- Can I use the Epson iPrint app with my iOS device?
- Can I use the Epson iPrint app with my Android device?
- I can't scan multiple document pages into a single PDF. What should I do?
- How do I change the default settings for the Scan to PC feature?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- Does Epson make drivers for Linux?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- How long is the warranty on the Auto Duplexer (part number C12C802522)?
- What are the dimensions of the product with the duplex unit installed?
- When printing in Windows, how can I prevent an extra page from being ejected after every print job?
- How should I transport my product?
- Which USB devices can I connect to the USB port on the front of my product?
- Does Epson have a program where I can donate my working electronic equipment?
- My product will not wake up when I try to print with a wireless connection. What should I do?
This document contains quick setup instructions for this product.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using the network interface on a network.
This document gives an overview of the product as well as technical specifications, available options and warranty information.
This document provides quick reference for common uses and describes Epson's limited warranty for this product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T099520
Light Cyan | PDF -
Part Number: T099220
Cyan | PDF -
Part Number: T099420
Yellow | PDF -
Part Number: T099620
Light Magenta | PDF -
Part Number: T098320
Magenta, High Capacity | PDF -
Part Number: T098420
Yellow Ink Cartridge, High Capacity | PDF -
Part Number: T098520
Light Cyan, High Capacity | PDF -
Part Number: T098220
Cyan Ink Cartridge, High Capacity | PDF -
Part Number: T099320
Magenta | PDF -
Part Number: T098120
Black, High Capacity | PDF -
Part Number: T098620
Magenta, High Capacity | PDF
Service Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
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