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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Ink
- Maintenance
- Memory Cards or External Devices
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- A Job Status error code appears on my product. What does it indicate?
- Which ink cartridges should I use with this product?
- How do I send a fax from my product control panel?
- How do I replace the ink cartridges?
- What security measures does Epson recommend for its network products?
- How do I use an answering machine with my fax?
- I cannot scan over a network. What should I do?
- How do I confirm my fax was sent?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- How do I connect my WPS-enabled wireless router to my product?
- How do I enable double-sided printing for my product in Windows or on my Mac?
- Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?
- How do I set up my product for the fastest printing?
- How do I copy a document or photo using my product's control panel?
- My copies have incorrect or faint colors. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- How do I set up my product to print only Black or Grayscale from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set the default print settings in Windows or on my Mac?
- I'm not able to print at 75 PPM print speed. What should I do?
- How do I print labels in Microsoft Office?
- A Job Status error code appears on my product. What does it indicate?
- I see the message Unable to connect to network scanner. Check the scanner, network, and connection settings. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with an Ethernet connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a wireless connection on my Mac. What should I do?
- I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- How do I send a fax using the Fax Utility in Windows?
-
How do I forward a fax I received to another fax machine?
- How do I set up a Speed/Group Dial list with the Fax Utility on my Mac?
- Can I use a pre-paid calling card to send a fax?
- The quality of my fax is poor. What should I do?
- How do I send a fax using the Fax Utility on my Mac?
- How do I send a fax from my product control panel?
- How do I confirm my fax was sent?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I restore my original fax settings?
- How do I use an answering machine with my fax?
- When I send a handwritten fax, the recipient can't read the fax. What should I do?
- I can send a fax but can't receive one. What should I do?
- How do I change the baud rate or fax speed on my product?
- What does a flashing fax reception light mean?
- How do I save faxes to my Windows computer instead of printing them?
- Will I lose faxes if the product is turned off?
- How do I clear the fax header on the product?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- How do I add a pause when I enter a fax number on the product's control panel?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- Can I use digital voicemail with my fax?
- How many pages can I store in the fax memory?
- The fax header gets cut off when I send a fax. What should I do?
- Do I need to use a filter if I fax over a VoIP (Voice over Internet Protocol) line?
- I cannot access the fax settings on my product's control panel. What should I do?
- Do I need a filter if I'm faxing over a DSL?
- How do I replace the ink cartridges?
- Which ink cartridges should I use with this product?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
- Can my product still print if an ink cartridge is expended or not installed?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- I'm having paper feed problems. What should I do?
- How do I know which paper or media type to select in my product's driver?
- My original does not feed from the ADF (Automatic Document Feeder). What should I do?
- How do I create a custom paper size for my product in Windows?
- How do I select the paper source in Windows?
- Which type of paper can I print on?
- Some pages do not exit the finisher unit. They are folded in the unit. What should I do?
- Can the product print on CDs and DVDs?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- The position, size, or margins of my copy are incorrect. What should I do?
- My printout has a slight slant. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect margins. What should I do?
- My printout has incorrect colors. What should I do?
- My product is printing blank pages. What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- How do I scan with Document Capture Pro or Document Capture?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- How do I scan using my product's control panel?
- How do I use my product's control panel to automatically send an email of a scanned item?
- How do I scan from a smart device?
- I cannot scan over a network. What should I do?
- I can't start Epson Scan 2. What should I do?
- How do I scan to a SharePoint server or cloud service?
- Scanning is slow to start when I select the Scan to Network Folder/FTP option on my product's control panel. What should I do?
- The quality of an image I scanned with Epson Scan 2 is poor. What should I do?
- I see a blank Scanner Settings window when I start Epson Scan 2. What should I do?
- I am unable to scan multiple images at once. What should I do?
- How do I scan a document so I can edit the text in word processing software?
- How do I decide which resolution to select when I scan from Epson Scan 2?
- How do I enlarge an image I scanned with Epson Scan 2?
- How do I install the Epson Universal Print Driver (PCL) or PostScript printer software?
- How do I restore my product's default settings?
- How do I change the Sleep Timer setting?
- How do I change the Power Off Timer setting?
- How do I uninstall the Epson printer and Epson Scan 2 software in Windows or on my Mac?
- Nothing prints when I use the PostScript printer software. What should I do?
- How do I manually assign a static IP address to my product?
- What is the Epson Universal Print Driver?
- How do I set the Epson Universal Print Driver to the PCL printer language?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- How do I connect my WPS-enabled wireless router to my product?
- How do I connect my product with a Wi-Fi Direct connection?
- How do I connect my product to my wireless network using the product's control panel?
- How do I check my product’s status on the network?
- How do I change from a Wi-Fi connection to a wired network connection?
- How do I change from a USB connection to a Wi-Fi connection?
- I was able to print from Windows before with an Ethernet connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- I tried to install the product in Windows with a wireless connection, but the installation failed. What should I do?
- I tried to install the product on my Mac with a wireless connection, but the installation failed. What should I do?
- I was able to print from my Mac before with an Ethernet connection, but now I can't. What should I do?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I find my SSID and network password?
- Can I set up my product for both a USB and network connection?
- Where can I get my wireless password for Apple AirPort Extreme or Express?
- How should I transport or store my product?
- How do I determine the number of pages the product has printed?
- Why does the product sometimes make a sound like it's releasing air?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains information about using and configuring your products network settings.
This document provides quick reference for using Document Capture Pro 3.0.
This document describes Epson's limited warranty for this product (warranty valid in the U.S. and Canada).
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(866) 212-8743
Hours :
Monday – Friday 7 am – 4 pm (PT)
Mail :
3131 Katella Ave.
Los Alamitos, CA 90720