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- Top FAQs
- Cloud or Mobile
- Copy or Print
- Error Messages or Lights
- Fax
- Image Quality or Appearance
- Ink
- Maintenance
- Paper or Media
- Print Quality or Appearance
- Scan
- Software or Setup
- Wireless or Wired Connection
- Other
- How do I change the ink cartridges?
- I replaced an ink cartridge, my product now displays the message Ink cartridge not recognized. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- How do I restore my product's default settings?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- My printout has lines running through it. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- How do I install the software for my product if I don't have the CD?
- How do I use the control panel buttons to scan?
- My product is printing blank pages from Windows or my Mac. What should I do?
- Printing is slow or my product stops printing when I try to print from Windows or OS X. What should I do?
- A blank sheet of paper feeds before and after my print job. What should I do?
- Printing is slow over my wireless connection. What should I do?
- My product is printing blank pages from Windows or my Mac. What should I do?
- How do I print a borderless photo from Windows or my Mac?
- How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order?
- How do I set up my product for the fastest printing?
- How do I use the control panel buttons to copy a document or photo?
- I was able to print from Windows before with a USB connection, but now I can't. What should I do?
- I was able to print from my Mac before with a USB connection, but now I can't. What should I do?
- How do I print with Windows RT?
- I can print with a wireless connection on my home network, but not on a VPN (virtual private network). What should I do?
- It takes a long time to copy a document. What should I do?
- I see the message Scanner Not Ready or Epson Scan will not start in Windows or on my Mac. What should I do?
- I see the following messages when I try to print: Paper size does not match or Mismatch between the paper size settings. What should I do?
- I see the message The paper source setting is invalid when making a copy from my product. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection on my Mac. What should I do?
- I see the message Printer is Offline when I try to print with a USB connection in Windows. What should I do?
- I see the message Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?
- Can I use a pre-paid calling card to send a fax?
- I can send a fax but can't receive one. What should I do?
- How do I save faxes to my Mac instead of printing them?
- How do I change the baud rate or fax speed on my product?
- How do I save faxes to my Windows computer instead of printing them?
- How do I clear the fax header on my product?
- My product is unable to receive faxes after I changed the number of rings to answer, Fax Speed, or DRD settings. What should I do?
- Will I lose faxes stored in the fax memory if my product is turned off?
- When I send a hand-written fax, the recipient can't read the fax content. What should I do?
- How do I confirm my fax was sent?
- How do I create a header for my faxes?
- How do I send a fax from my product's control panel?
- How do I send a fax using the Fax Utility on my Mac?
- How do I set up a Speed/Group list with the Fax Utility on my Mac?
- How do I send a fax using the Fax Utility in Windows?
- How do I set up a Speed/Group list with the Fax Utility in Windows?
- How do I use an answering machine with my fax?
- I'm having trouble sending or receiving faxes. What should I do?
- How do I restore my original fax settings?
- How do I add a pause when I enter a fax number on my product's control panel?
- How do I print faxes stored in the fax memory when my product has an expended ink cartridge?
- Can I use digital voicemail with my fax?
- The fax header gets cut off when I send a fax. What should I do?
- I cannot access the fax settings on my product's control panel. What should I do?
- I'm having trouble sending or receiving faxes over a VoIP (Voice over Internet Protocol) phone line. Why?
- How many pages can I store in the fax memory?
- Do I need a filter if I'm faxing over a DSL?
- How long should an ink cartridge remain in my product if it's not used often?
- What is my product doing after I install a new ink cartridge?
- Which functions are available on my product when an ink cartridge is expended or not installed?
- How do I know when an ink cartridge needs to be replaced?
- The color ink cartridge is expended even though I print in black only. Why does this happen?
- Can my product still print if an ink cartridge is expended or not installed?
- Why is Epson shipping initial ink cartridges with my product?
- Which ink cartridges should I use with my product?
- How do I change the ink cartridges?
- I replaced an ink cartridge, my product now displays the message Ink cartridge not recognized. What should I do?
- How do I print with black ink from Windows or my Mac when a color cartridge is expended?
- I brought my product with me to a different country and can't find ink for it. What should I do?
- Does my all-in-one printer support non-printing functions when an ink cartridge is expended or not installed?
- What kind of paper gives the best results for high quality printing?
- Which type of paper can I print on?
- How do I create a custom paper size for my product in Windows?
- I'm having paper feed problems. What should I do?
- How should I load envelopes?
- Does the type of paper I use really make a difference?
- How do I know which paper or media type to select in my product's driver?
- Can the product print on CDs and DVDs?
- My product's Fix Red-Eye setting does not fix the red eye in my photo. What should I do?
- My printout has lines running through it. What should I do?
- My printout is blurry or smeared. What should I do?
- My printout contains garbled characters when I print from Windows or my Mac. What should I do?
- My printout has a slight slant. What should I do?
- My printout is grainy when I print from any application. What should I do?
- My printout has incorrect colors. What should I do?
- My printout has incorrect margins. What should I do?
- My printout looks inverted, as if viewed in a mirror. What should I do?
- My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?
- How do I reduce the appearance of red eyes in my photos?
- Web pages don't print the way they appear on my monitor. What should I do?
- I cannot scan from my computer with the Image Capture application. What should I do?
- I want to enlarge an image that I'm scanning with Epson Scan. How do I obtain the best quality?
- How do I scan using Windows RT?
- How do I decide which resolution to select when scanning from Epson Scan?
- Can I use Epson Scan with my Mac?
- How do I scan legal-size documents?
- My scanning software doesn't work properly in Windows or on my Mac. What should I do?
- I can't start Epson Scan in Windows or on my Mac. What should I do?
- The quality of a scanned image with Epson Scan is poor. What should I do?
- How do I use the control panel buttons to scan?
- My Epson product software is missing after I updated to Windows 8.x. What should I do?
- How do I set default print settings when I print from Windows or my Mac?
- Who do I contact for support on the software that came with my product?
- 2-Sided Printing (Windows) or Two-Sided Printing Settings (Mac) is gray or not available for selection. What should I do?
- How do I set my product's software to print only in Black or Grayscale from Windows or my Mac?
- Can I select a print resolution by indicating a specific dpi (dots per inch) setting?
- I tried installing my product's software using a USB connection but cannot complete the installation in Windows or on my Mac. What should I do?
- How do I turn off Epson Status Monitor in Windows?
- How do I install the software for my product if I don't have the CD?
- How do I connect my product with a Wi-Fi connection to a computer or another device without using a wireless router or access point?
- How do I set up my product with a WPS-enabled router or access point?
- How do I uninstall the Epson printer and Epson Scan software in Windows or OS X?
- How do I restore my product's default settings?
- How do I change the Power Off setting?
- How do I change the Sleep Timer setting?
- How do I install the latest scanner driver on my Mac?
- How can I get a replacement CD for my product?
- How do I obtain the latest product software for Windows or my Mac?
- Where can I find the IP address of my router?
- How do I add my product as an IP printer on my Mac?
- How do I change the font size of text when I print from software in Windows?
- What are the port numbers for Epson network printers (wired and wireless)?
- I can't get Epson Status Monitor to work over my wireless network. What should I do?
- Does Epson make drivers for Linux?
- Who do I contact for software support?
- I can't print from Windows with a wireless connection after I replaced my router. What should I do?
- I can't print from my Mac with a wireless connection after I replaced my router. What should I do?
- I tried to install my product on my Mac with a wireless connection, but the installation failed. What should I do?
- I tried to install my product in Windows with a wireless connection, but the installation failed. What should I do?
- I can't print from my Mac with a wireless connection since I received an exchange product from Epson. What should I do?
- I can't print from Windows with a wireless connection since I received an exchange product from Epson. What should I do?
- How do I change from a USB connection to a Wi-Fi connection?
- I was able to print from my Mac before with a wireless connection, but now I can't. What should I do?
- I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
- Can I set up my product for both a USB and network connection?
- How do I find my SSID and network password?
- How do I find my SSID and network password?
- How do I determine the number of pages my product has printed?
- How should I transport my product?
- My product makes noise after I turn it on or after it has been sitting for a while. What should I do?
- Why doesn't Epson include a USB or Ethernet cable in the box with the product?
- My product will not wake up when I try to print with a wireless connection. What should I do?
- Does Epson have a program where I can donate my working electronic equipment?
- What security measures does Epson recommend for its network products?
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from Windows on a wireless network.
Try this step-by-step interactive guide if you see a Printer Offline message and are having problems printing from a Mac on a wireless network.
Try this step-by-step interactive guide to clear error messages that appear on the control panel.
This document will assist you with product unpacking, installation and setup.
This Spanish document will assist you with product unpacking, installation and setup.
This document contains an overview of the product, specifications, basic and in-depth usage instructions, and information on using options.
This document contains additional FCC/IC compliance information. This information is supplemental to what is provided in your online User’s Guide.
This document provides technical specifications for this product.
This document contains basic information about your product, troubleshooting tips, and describes Epson's limited warranty for this product.
Safety Data Sheets
Safety Data Sheets provide important information about ink cartridge composition, precautions for safe handling and use, regulatory considerations, and more.
-
Part Number: T220XL320
Magenta High Capacity | PDF -
Part Number: T220420
Yellow Standard Capacity | PDF -
Part Number: T220320
Magenta Standard Capacity | PDF -
Part Number: T220XL420
Yellow, High Capacity | PDF -
Part Number: T220220
Cyan Standard Capacity | PDF -
Part Number: T220120
Black Standard Capacity | PDF -
Part Number: T220XL220
Cyan High Capacity | PDF -
Part Number: T220XL120
Black High Capacity | PDF
Extended Service Plan
Protect your Epson product beyond the standard warranty period with an Epson extended service plan.
View Service PlanService Centre Locator
For products in warranty, please contact Technical Support. If your product is out of warranty, find a service centre.
Find a LocationEmail Epson Support
If you are unable to find an answer on our web site, you can email your question to Epson Support.
Email UsContact Us
Phone :
(905) 709-3839
Hours :
Monday – Friday 7 am – 4 pm (PT)