- Store
- Printers
- Ink
- Projectors
- Scanners
- Point of Sale
- Robots
- Industries
- Support
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- Can I connect my product to a network?
- How do I setup a wireless connection?
- What accessories are available for my product?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- Can I remove the wireless module and attach other USB devices to this USB port?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- How do I project images from an external drive or flash memory drive?
- How do I connect a USB device or camera to my product?
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- I can't connect to my product using EasyMP Network Projection. What should I do?
- Which USB extension cables are recommended for use with my BrightLink?
- How do I set up my product?
- How do I connect my image source to my product?
- Can I connect my product to a network?
- Do I need a video or image device connected to my product to be able to annotate?
- How do I project images from an external drive or flash memory drive?
- Nothing projects on the screen. What should I do?
- How do I connect a USB device or camera to my product?
- Can my product do rear projection?
- Can I remove the wireless module and attach other USB devices to this USB port?
- What type of equipment can I connect to my product?
- Can I project images from a computer over a USB connection?
- I am unable to connect my Mac to my product. What should I do?
- How do I adjust my product settings for rear and/or ceiling placement?
- I am having trouble projecting through a USB connection. What should I do?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- How do I setup a wireless connection?
- How do I connect my iOS or Android device to my product?
- How do I mount my projector on the wall?
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The
power light will not turn on. What should I do?
- The product indicates an error. What should I do?
- When I try to use the Easy Interactive Driver I see the message, Hardware device not found. What should I do?
- The message Not Supported is displayed. What should I do?
- I see the message No Signal. What should I do?
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- My displayed image appears jittery or shaky when I connect a DVD player to my product's Video or S-Video port. What should I do?
- Should I use the Keystone function to adjust the projected image during the installation of my product?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- I see static or noise in the image. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Can I view the image on my laptop or computer at the same time it is displayed on my product screen?
- The image is too dark or light, or the colors are incorrect. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
- How can I adjust the colors?
- How can I improve the image quality?
- The image from my computer appears stretched when it's projected. What should I do?
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How soon should I see an image after I press the power button?
- The image is not rectangular. What should I do?
- The image on my screen appears red, pink, or magenta. What should I do?
- Can I display on the screen and a computer monitor simultaneously?
- How do I select the image source?
- The image from the projector is too big for a 16:9 screen. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- My pen is hard to use. What should I do?
- The pen position is not accurate. What should I do?
- Will my SMART or Promethean pens work with my product?
- The cursor location and pen position do not match. It is difficult to join lines, annotate, or select objects. What should I do?
- Why do I need to calibrate the system before using the pen for the first time?
- Do I need to install the Easy Interactive Driver for interactivity on my computer?
- How do I turn off my product's built-in toolbar?
- What distance should the pens be apart when I write?
- Can I use my product's interactive features while projecting wirelessly?
- Is the software that comes with other interactive whiteboards compatible with my product?
- Does my product's interactive function work with Linux?
- What is Easy Interactive Driver?
- The pen is causing interference and unwanted effects. What should I do?
- The built-in toolbar (PC Free Annotation) does not work. What should I do?
- Are the tips of the pen replaceable?
- I am having trouble manually calibrating my system. What should I do?
- Shooting lines appear between the pens, when I use two pens at the same time. What should I do?
- The pen does not work over a network. What is wrong?
- How do I uninstall the Easy Interactive Driver on my Mac?
- Can I run USB Display and Easy Interactive Tools (EIT) at the same time?
- How do I uninstall Easy Interactive Tools (EIT)?
- Is the Easy Interactive Tools (EIT) software supported in Linux?
- My interactive pen doesn't work. It lags, skips, or does not write on the projected image. What should I do?
- Do infrared (IR) devices interfere with the product's interactive pen?
- Can I use my product with my existing standard or interactive whiteboard?
- How often do the batteries in the interactive pens need to be charged?
- Can I use two same-color pens at the same time?
- When should I recalibrate the interactive pen?
- What is the warranty on the interactive pen?
- Can I turn off the Hovering feature?
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- Can I access the lamp and air filter with the ceiling or wall mount installed?
- How do I get a replacement lamp for my product?
- When should I replace the projection lamp?
- How do I clean my product case?
- How do I replace the lamp?
- When and how should I clean or replace the air filter?
- When and how should I clean the lens?
- How do I reset the lamp timer to zero?
- When should I recalibrate my system?
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- The remote control doesn't work as a wireless mouse. What should I do?
- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- How do I obtain a replacement remote control?
- Can I use the remote control to enter IP addresses directly?
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- I am not receiving mail when a product problem occurs. What should I do?
- I don't see the Start Inking option on the Review menu in my Microsoft Office application. What should I do?
- I don't see the Start Inking option on the Review tab in my Microsoft Office Application. What should I do?
- Can I access my product from different operating systems on the same network?
- How do I install the USB Display software on my computer?
- Why is the Movie Sending Mode button on the EasyMP Network Projection toolbar grayed out?
- How do I set a password on my product?
- Can my product be viewed via the Network Neighborhood on a Windows computer?
- How do I set my product for Extended Desktop in Windows 7 and Windows 8?
- Can I use Promethean ActivInspire software with my product?
- I want to install the EasyMP Multi PC Projection utility but I can't find it. What should I do?
- Where can I get the latest software for my projector?
- Which software supports dual pens?
- I can't use the Easy Interactive Tools software with the QuickTime Player in full-screen mode. What should I do?
- Can I use interactive software that did not come with my projector?
- What is Easy Interactive Tools?
- Where can I find more information on SMART Notebook software?
- Where can I find instructions on using the Epson iProjection software for Windows or a Mac computer?
- How do I calibrate Pen and Touch when using the extended desktop in Windows?
- My projector screen displays my extended desktop when I use iProjection in Windows. How can I mirror or duplicate the display?
- My projector displays a black desktop when I project from a LAN source with Epson iProjection running macOS 10.15.x, 11.x, 12.x, 13.x, or 14.x. What should I do?
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- There is no audio output when my product is in standby mode or off and the A/V Output setting enabled. What should I do?
- My audio is still playing when another image source is selected. What should I do?
- How do I play sound through my product?
- There is no sound. What should I do?
- Does my product support audio over a network connection?
- Can I output audio from the internal or external speakers when my product is in standby mode or off?
Select the questions to view the answers
Select the questions to view the answers
- What is my product's native resolution?
- Can I connect my product to external speakers?
- The product won't go into sleep mode. What should I do?
- Does my product offer network control capabilities?
- How should I transport my product?
- Does Epson have longer cables available for purchase?
- What accessories are available for my product?
- What are the different Color Modes used for?
- Is there a recommended sequence of turning on my product and peripherals?
- I forgot my product's password. What should I do?
- Can I change my product's network name?
- What security measures does Epson recommend for its network products?
