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- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
- Where do I find my product's serial number?
- I am having trouble projecting through a USB connection. What should I do?
- How should I transport my product?
- How do I connect my iOS device to my product?
- There is no sound. What should I do?
- The product indicates an error. What should I do?
- How do I reset the lamp timer to zero?
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- Nothing projects on the screen. What should I do?
- How can I connect my Tablet to my product?
- I am unable to connect my Mac to my product. What should I do?
- What type of equipment can I connect to my product?
- How do I connect a monitor to my product so I can simultaneously view images on the monitor and from my product?
- How do I connect my image source to my product?
- How do I present images from an external drive or flash memory drive?
- Can my product do rear projection?
- Can I project images from a computer over a USB connection?
- How do I adjust my product settings for rear and/or ceiling placement?
- I am having trouble projecting through a USB connection. What should I do?
- How do I connect my iOS device to my product?
- I am setting up my product wirelessly. The product's security setup menu does not allow me to enter a colon or space characters contained in my wireless network passphrase. What should I do?
Select the questions to view the answers
- I see the message No Signal. What should I do?
- The message Not Supported is displayed. What should I do?
- The product indicates an error. What should I do?
-
The
power light will not turn on. What should I do?
- When I connect my product to my Mac with a USB cable, I get the message No Signal. What should I do?
- A No Signal message appears when I display an image from an Elmo HV-110XG document camera. What should I do?
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- The image is too dark or light, or the colors are incorrect. What should I do?
- I see dark vertical bands when projecting from a computer. What should I do?
- Part of my image is blurred or out of focus. What should I do?
- Only part of the picture is displayed or the image looks distorted. What should I do?
- I see static or noise in the image. What should I do?
- I see only a black screen when I connect an HD video device to my product through an AV receiver using an HDMI cable. What should I do?
-
How soon should I see an image after I press the
power button?
- The image from my computer appears stretched when it's projected. What should I do?
- How do I select the image source?
- The image is not rectangular. What should I do?
- How can I adjust the colors?
- My image has a blue cast when I connect my video equipment to my product with a VGA connection. What should I do?
- The image on my screen appears red, pink, or magenta. What should I do?
- How can I improve the image quality?
- Can I display on the screen and a computer monitor simultaneously?
- When I play a DVD movie on my Mac, the projected image is a box with a checkered pattern, but the computer monitor looks normal. What should I do?
- A black box appears where a video should appear when I project from my computer. What should I do?
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- How do I get a replacement lamp for my product?
- Can I access the lamp and air filter with the ceiling mount installed?
- When and how should I clean the lens?
- When should I replace the projection lamp?
- How do I clean my product case?
- How do I replace the lamp?
- How do I reset the lamp timer to zero?
- When and how should I clean or replace the air filter?
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- The remote control doesn't work. What should I do?
- The product's buttons don't work. What should I do?
- The remote control doesn't work as a wireless mouse. What should I do?
- Can I use the remote control to click through slideshow-style presentations?
- The Page Up or Page Down buttons do not work on the remote control when I use the USB Display feature. What should I do?
- How do I obtain a replacement remote control?
Select the questions to view the answers
Select the questions to view the answers
Select the questions to view the answers
- How should I transport my product?
- What accessories are available for my product?
- The product won't go into sleep mode. What should I do?
- I forgot my product's password. What should I do?
- What are the different Color Modes used for?
- Is there a recommended sequence of turning on my product and peripherals?
- What is my product's native resolution?
- Where do I find my product's serial number?