Epson Point of Sale and Impact Printers - Windows Update

 

After installing Microsoft Windows Update from November 14, 2017, some Epson printers cannot print on x86- and x64-based systems.

Epson has been working with Microsoft and Microsoft has released Windows Updates to correct the printing issue.

See the Operating System list and links to the updates below. For updates not listed, Microsoft is planning to release these updates over the next few days.

These updates will be downloaded and installed automatically from Windows Update.

Windows OS Affected Update Fixed Update Link to KB Article
Windows 71 KB4048957, KB4048960 KB4055038 https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows 8.11 KB4048958 KB4055038 https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows 10 TH1 – Version 15071 KB4048956 KB4053581 https://support.microsoft.com/en-us/help/4053581/windows-10-update-kb4053581
Windows 10 TH2 – Version 15111 KB4048952 KB4053578 https://support.microsoft.com/en-us/help/4053578/windows-10-update-kb4053578
Windows 10 RS1 – Version 16071 KB4048952 KB4051033 https://support.microsoft.com/en-us/help/4051033/windows-10-update-kb4051033
Windows 10 RS2 - Version 1703 Creators Update (Build 15063)1 KB4048953 KB4055254 https://support.microsoft.com/en-us/help/4055254/windows-10-update-kb4055254
Windows 10 RS3 – Version 1709 Fall Creators Update (Build 16299)1 KB4048954 KB4051963 https://support.microsoft.com/en-us/help/4051963/windows-10-update-kb4051963
Windows Server 2008 SP21 KB4048970 KB4057709 https://support.microsoft.com/en-us/help/4057709/update-for-windows-server-2008-december-14-2017-kb4057709
Windows Server 2008 R21 KB4048957 KB4055038 https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 20121 KB4048959 KB4055038 https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 2012 R21 KB4048958 KB4055038 https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 20161 KB4048953 KB4051033 https://support.microsoft.com/en-us/help/4051033/windows-10-update-kb4051033

1.  To determine which version of Windows you are running, click the Start or Windows button and type in: "winver". Version is displayed as highlighted in red in the screenshot below.
 

About Windows 10 window with OS version selected
 

To get the standalone package for these updates, go to the Microsoft Update Catalog.

For OSes that do not currently have an available update, Epson is aware of two temporary options.

  1. Restore Windows to a state before November 14, 2017 using a System Restore Point.
  2. Uninstall the Windows System Update released on November 14, 2017.

The step-by-step options are documented below.


Option 1 - Using a System Restore Point to a Version Before November 14, 2017

  1. Click the Start or Windows button.
     
  2. Navigate to the Control Panel and click System Restore.

    System Restore window

  3. Click Next.
     
  4. If automatic backup is not disabled or backup was previously done, select the backup dated before November 14.

    System Restore window with list of backup dates

  5. Click Next.
     
  6. Confirm the date selected and click Finish.

    System Restore restore point confirmation window

  7. Restart your computer to apply the changes.


Option 2 - Uninstall the Windows System Update Released on November 14, 2017

  1. Click the Start or Windows button.

  2. Navigate to the Control Panel and click on Uninstall or change a program.
     
  3. Click View installed updates.

    Windows control panel window with View installed options selected

  4. On the Uninstall an Update screen, select the update for the version of Windows installed on the displayed list.

    Windows installed updates window with security update for microsoft windows selected

  5. Click the Uninstall button to uninstall the update program.

    Installed updates window with Uninstall selected

  6. Restart the computer to apply the changes.

 

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