Epson Extended Service Plans FAQs

How does the Epson Preferred Plus Next-Business-Day On-Site Repair Extended Service Plan work?

When you have issues with your product, call Epson support where a service agent will try to resolve your issue over the phone. If we cannot fix the issue, Epson will schedule a service technician to visit your business.

Note: Geographic limitations may apply. Service request must be received and processed by 1 p.m., Pacific Time, Monday through Friday, excluding holidays. See extended service plan for details.

How does the Epson Preferred Plus Next-Business-Day Whole Unit Exchange Extended Service Plan work?

When you have issues with your product, call Epson support where a service agent will try to resolve your issue over the phone. If we are not able to fix the issue, Epson will dispatch a replacement unit shipped Next-Business-Day to you. When you receive the replacement unit, simply return your original product in the same box; Epson covers shipping both ways.

Note: Geographic limitations may apply. Service request must be received and processed by 1 p.m., Pacific Time, Monday through Friday, excluding holidays. See extended service plan for details.

Do I need to purchase an extended service plan with my printer or can I purchase later?

You can purchase at either time, but purchasing an Epson Preferred Plus Extended Service Plan with your product will save you more.

Save up to 20% on 1-year extended service plans versus purchasing extended service plans at a later date
Save up to 30% on 2-year extended service plans versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration
Save up to 40% on 4-year extended service plans versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration

When is the best time to purchase my Epson extended service plan or plans?

For the greatest savings, purchase an Epson extended service plan at the same time you purchase your product. Save up to 40% on 4-year extended service plans versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration.

What is the advantage of purchasing an Epson multi-year extended service plan?

Purchasing a plan at the same time as your product can save you up to 40% on a 4-year extended service plan or 30% on a 2-year extended service plan versus purchasing stackable 1-year extended service plans at a later date for the equivalent duration.

When can I purchase an In Coverage extended service plan for my product?

You can purchase an In Coverage extended service plan while the product is still covered by the product's limited warranty or an extended service plan.

What happens when I let my product's limited warranty or Epson extended service plan lapse?

It could cost at least 50% more to purchase an out-of-coverage extended service plan.

What is the maximum length of coverage for my product?

The Epson Preferred Plus Extended Service Plans are available for up to 5 years of continuous coverage.

Where can I activate my Epson extended service plan?

You can go to epson.com/serviceactivation (United States) or epson.ca/serviceactivation (Canada) to activate your extended service plan.

Where can I verify my product's limited warranty or Epson extended service plan coverage?

You can go to epson.com/warranty (United States) or epson.ca/warranty (Canada) to verify the status of your Epson product's limited warranty and extended service plan.

Are Out of Coverage plans available?

Yes, Out of Coverage plans are available for products that are no longer covered by the product's limited warranty or an extended service plan. The product must go through a virtual product inspection (VPI) to determine if it is eligible for this type of plan.