Epson Store Terms and Conditions
Terms and Conditions of Sale
The price for a product is the price in effect at the time we receive your order. We may change prices from time to time. Occasionally this site may have an incorrect price for an item. If that happens, we will notify you before the item is shipped.
All prices are in Canadian Dollars. Prices listed on this site do not include sales tax or shipping charges.
Your order must be placed using the order form provided on this site. You must complete all information requested on the form for the order to be processed. All orders are subject to acceptance by Epson.
Returns & Exchanges:
The Epson Store stands behind the quality of Epson products. For purchases made directly from the Epson Store, we offer a 30-day return for exchange/credit from date of purchase, if for any reason you are dissatisfied with a purchase.
Limitation of Epson's Liability:
TO THE EXTENT ALLOWED BY LAW, EPSON WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE, OR FROM THE PURCHASE OR USE OF PRODUCTS. THIS IS TRUE EVEN IF EPSON OR A REPRESENTATIVE OF EPSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL EPSON'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY) EXCEED THE AMOUNT PAID BY YOU FOR PRODUCT PURCHASED ON THIS SITE.
Governing Law and Jurisdiction:
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, exclusive of its choice of law rules. The sole jurisdiction and venue for any legal proceeding will be the courts located in Toronto, Ontario. In the event that any of the provisions herein are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect. Prices, product descriptions and illustrations in this site are subject to change without notice. Inventory of some items is limited to supply on hand.
Returns and Exchanges
Epson Canada Limited (The Epson Store) Return for Exchange/Credit Policy (The Epson Guarantee)
The Epson Store stands behind the quality of Epson products. For purchases made directly from the Epson Store, we offer a 30-day return for exchange/credit from date of purchase, if for any reason you are dissatisfied with a purchase other than the Exceptions below.
Unless the product arrives damaged or defective, our 30-day return policy excludes the following since we cannot restock these items for resale:
- closeout and refurbished products
- software downloads
- opened items such as software, paper or media packs, ink cartridges, toner cartridges, projector lamp bulbs, adapters and cables.
All merchandise for return must be in new condition, with its original packaging. Any accompanying manuals, disks, and/or or supplies must be returned with the product. If product returned to us is incomplete or in less than original condition, we reserve the right to assess a 10% service charge and bill it directly to your credit card.
To request a return for exchange/credit, you will need an authorization number and return instructions:
Please call (800) 444-1527, Monday through Friday from 6:00 AM to 8:00 PM and Saturday from 7:00 AM to 4:00 PM Pacific Time.
To return a package, follow the return instructions given by the return representative. Return the package within 7 days to our Indiana facility, via prepaid, insured, traceable method to ensure a safe and documented delivery to us. Epson Store cannot be responsible for goods lost or damaged in transit to our warehouse. Note: For damaged, defective or incorrect product, Epson Store will cover the cost of the return shipping through issuance of a FedEx call tag.
You may return items for which you received a promotional item(s). Please note: You must also return the promotional item(s). In the event of a return of a product that was accompanied by a promotional Epson Rewards Card, we will invalidate unused Epson Rewards Cards or the refund value to your credit card will be reduced by the prorated amount of the Epson Rewards Card.
Returns for Exchange
Returns for exchange are made for in-stock items; if we do not have the item in stock, we will refund the amount of your original purchase. Exchanges are pre-shipped to you. If we do not receive your return, you will automatically be billed for the exchange item.
Returns for Credit
Returns for credit will be processed and refunded to your credit card within 2 weeks of receipt of your return. It may take up to two billing cycles for the credit to appear on your monthly statement. If you desire more timely verification of your credit, you may call your credit card issuer. The amount refunded will be product price plus tax, if tax was applied. Shipping fees are not refundable, unless we shipped you damaged, defective or incorrect product.
Closeout and Refurbished Products Terms of Sale:
Closeout Products: All sales are final. These are new products in original factory condition and packaging that have recently been discontinued by Epson. They are available only while quantities last. In order to provide you with these savings and to move final quantities, we cannot accept returns unless the product arrived damaged or defective in which case your remedy is replacement with the same model or equivalent. See Terms of Sale and Conditions.
Refurbished Products: All sales are final. These are products that have been returned to Epson. They have been inspected and tested to ensure they perform properly. Some may have minor blemishes due to handling. They are available only while quantities last. Refurbished products may or may not contain a media pack or the same software package as new models. In order to provide these savings and to move final quantities, we cannot accept returns unless the product arrived damaged or defective in which case your remedy is replacement with the same model or equivalent. See Terms of Sale and Conditions.
Terms of Sale and Conditions for Closeout and Refurbished Products: These refurbished Epson products are offered for sale only to end-user customers residing within the continental United States and are not to be offered for re-sale to retail dealers. Inventory of products is limited to supply on hand. Epson has the right to limit quantities to any purchaser. Prices do not include sales tax or shipping charges.
Manufacturer's Warranty Information
Many Epson Canada Limited products are also covered by a limited manufacturer's warranty. Warranty information is presented on the product description page of the Epson website so you may read prior to purchase. For warranty information and service center assistance after purchase, please refer to your product documentation or the Epson Support section of the Epson Canada website.
Epson may exercise any lawful remedy if a dispute arises over payment. Without limiting the preceding sentence, if your credit card institution refuses to pay us, we may cancel the order or delay shipment. We may also deduct, from any amount due to you, any sums you owe us. We will also be entitled to all reasonable costs of collection, including legal fees.
If everything you order is in stock, we generally ship your order within one (1) business day of receipt of your order and verification of your credit card.
If you would like to have your package left at your ship to address without requiring a signature, please contact Purolator to have your signature on file. Please note: the package will only be left without a signature if you have a signature on file with Purolator.
IMPORTANT NOTE -- Please provide a street address. Purolator will not deliver to P.O. boxes. Your order will be shipped via Purolator Ground. Orders will be delivered on a business day, Monday through Friday. There's no Saturday and Sunday delivery. Shipping methods other than Purolator are not presently accepted for orders made through this site.
Estimated delivery dates are based upon orders received by 1 p.m. Eastern Standard Time, Monday through Friday, excluding holidays. If your order is placed and approved before 1 PM Eastern Time Monday through Friday, it will generally ship on the same day from our warehouse. Orders placed after 1 PM on Friday generally ship on Monday. No orders are shipped or delivered on weekends or holidays. We cannot guarantee any particular delivery date. Items ordered together may ship separately.
Shipping Outside of Canada:
Although we recognize that many of our customers travel outside of Canada, we are unable to ship to addresses outside of Canada. If you need products for your travel outside of the Canada, please plan your needs in advance of travel or arrange for a Canadian addressee to serve as your package forwarder.
Oversized Shipping Charges
Due to weight or package dimensions, certain items can only be shipped by truck freight. The Epson Store ships orders containing oversized items via our preferred Epson carrier. Our preferred Epson carrier will contact you via telephone when your merchandise arrives at their terminal to setup a delivery appointment.
- Deliveries to Residential addresses will require a truck with a liftgate to complete the delivery; a liftgate is used to move oversized freight from the truck's floor to ground level.
- Our preferred Epson carrier will deliver the order to the curbside of your residence, but they are not responsible for bringing the merchandise into your home, uncrating, installing or removing packing materials.
- If your delivery address has a loading dock; you will be responsible for providing necessary equipment for off-loading merchandise in your order.
- If your delivery address does not have a loading dock; a truck with a liftgate will be required to complete the delivery. Our preferred Epson carrier will deliver the order to the curbside of your business, but they are not responsible for bringing the merchandise into your location, uncrating, installing or removing packing materials.
Cancel an Order
We ship promptly after receipt of an order, so we cannot cancel an order. To request a return for exchange/credit, you will need an authorization number and return instructions.
for an online request or you may call (800) 444-1527, Monday through Friday from 6:00 AM to 8:00 PM and Saturday from 7:00 AM to 4:00 PM Pacific Time.
On this site we try to offer only items currently in stock. However, it is possible that an item ordered will not be in stock. If this happens, we will send you an e-mail letting you know. In the e-mail we will ask you whether you would like us to ship the in-stock items on your order immediately, and to send you a follow-up e-mail when your selected out-of stock item(s) return to stock. The follow-up e-mail will be provided solely as a reminder to you that the item is in stock. We will not ship the item unless you return to our site after notification and reorder the item. We regret that it is not always possible to estimate when out-of-stock items will return to stock.
We collect sales tax from customers in accordance with the Provincial and Federal legislation requirements.
The amount of tax and any associated regulatory fees charged on your order will be based on several factors including the type of item purchased and the destination of the shipment. Factors that could affect the calculation of sales taxes and fees can change between the time you place your order and the time your order is shipped. The amount shown on your order as Estimated Tax may differ from the taxes actually charged. The actual tax amount will appear in the final order confirmation email after your credit card has been charged.