faq-35719 | SPT_B11B160011 | Epson GT-15000 | GT Series | Scanners | Support | Epson Canada

CA
English
- Français
About Epson
Sign In

Store
Store
Official Epson Store

Shop Direct

Printers

Ink

Projectors

Scanners

Paper

Accessories

Extended Service Plans

Certified Refurbished

Limited-Time Deals

Shop Direct

Featured Collections

EcoTank Printers
Document Scanners
Photo Scanners
Ultra Short-Throw Projectors
Large Format Printers

Resources

My Account
Track Your Order
Register Your Product
Activate Your Service Plan
Printers
Back
Printers

Home & Home Office

Office Printers & Copiers

Professional Imaging

Label Printers & Presses

Printers Overview
Printers
Home & Home Office

Shop All

EcoTank Supertank Printers

Ink Cartridge Printers

Photo Printers

Shop All

Resources

Epson Certified ReNew
Printers for Chromebook
Apple Compatibility
Voice-activated Printing
Mobile Printing & Scanning
Why Epson Ink, Paper & Printers
Accessories
Paper
Service Plans
Office Printers & Copiers

Learn More
View Products

Department

Desktop

Workgroup

Dot Matrix

Learn More

View Products

Resources

PrecisionCore
Heat-Free Technology
Business Printing Solutions
Case Studies
Paper
Service Plans

Applications

Education
Professional Imaging

Learn More
View Products

CAD, Technical & Graphic Printers

Direct-to-Fabric Printing

Direct-to-Film Printing

Direct-to-Garment Printers

Dye-Sublimation Printers

Maker Printers

Minilab Photo Printers

Photographic Printers

Professional Media

Resin Signage Printers

Solvent Signage Printers

UV Signage Printers

Learn More

View Products

Resources

PrecisionCore
Epson Cloud Solution PORT
Visit a Partner Demo Center
Request a Print Sample
Explore Webinars
Professional Ink
Epson Print Layout Software
Drivers and Support
Epson Rebate Center
Case Studies
Accessories
Service Plans
Label Printers & Presses

Learn More
View Products

Colour Label

Digital Label Presses

LabelWorks Printers

Learn More

View Products

Resources

Case Studies
Accessories
Service Plans

Applications

GHS Compliant Labels
Custom Food Labels
Branded Product Labels
Colour Packaging Labels
POS Labels
Ink
Projectors
Back
Projectors

Home Entertainment

Business & Education

Large Venue

Projectors Overview
Projectors
Home Entertainment

Shop All

Home Theatre

Pro Cinema

Premium Residential

Ultra Short Throw

Personal & Portable

Shop All

Resources

Epson Certified ReNew
Apple Compatibility
Throw Distance Calculator
Accessories
Service Plans
Business & Education

View Products

Classroom

Interactive

Meeting Rooms

Small Business

Digital Signage

Document Cameras

View Products

Resources

Throw Distance Calculator
Brighter Futures Program
Education Catalogue
Advanced Installation Tools
Epson Projector Management Connected
Case Studies
Accessories
Service Plans

Applications

K12 Education
Higher Education
Corporate
Live Events
Faith
Golf Simulation
Digital Signage
Large Venue

View Products

Interchangeable Lens

Fixed Lens

View Products

Resources

Throw Distance Calculator
Brighter Futures Program
Case Studies
Accessories
Service Plans
Education Catalogue
Advanced Installation Tools

Applications

K12 Education
Higher Education
Corporate
Live Events
Faith
Golf Simulation
Direct View LED
Scanners
Scanners
Scanners

Learn More

Home & Small Office Document

Corporate Document

Photo & Graphic

Receipt

Mobile

Cheque

Learn More

Resources

Epson Certified ReNew
Apple Compatibility
Document Capture Pro
Mobile Printing & Scanning
ISV Solution Providers
Case Studies
Accessories
Service Plans

Applications

Small & Medium Business
Finance & Banking
Healthcare & Pharmacy
Government
Point of Sale
Back
Point of Sale

Receipt Printers

Label Printers

Cheque Scanners & Validation Devices

Kitchen Display Systems

Point of Sale Overview
Point of Sale
Receipt Printers

Learn More

Traditional Receipt

mPOS

Wearable

Multifunction

Impact

Kiosk

Learn More

Resources

Point of Sale Partners
Receipt Paper-savings Technology
Case Studies
Service Plans

Applications

Retail
Restaurant
Financial
Label Printers

Learn More

Thermal Label

Commercial Colour Label

Wearable

Learn More

Resources

Point of Sale Partners
Case Studies
Service Plans

Applications

Retail
Restaurant
Cheque Scanners & Validation Devices

Learn More

Cheque Scanners

Validation Devices

Learn More

Resources

Point of Sale Partners
Case Studies
Service Plans

Applications

Financial
Kitchen Display Systems

Learn More

Printers

Software

Learn More

Resources

Point of Sale Partners
Case Studies
Service Plans

Applications

Restaurant
SAT
Robots
Back
Robots

Products

Industries

Robots Overview
Robots
Products

View All

SCARA Robots

6-Axis Robots

All-in-One Robots

Integrated Solutions

Software

View All

Resources

About Epson Robots
Trade Show & Events
Find a Robot Expert
Cobots vs. Industrial Robots
Robots Catalog
Application Support
Software Updates
Training
Accessories
Service Plans
Case Studies
Industries

Learn More

Automotive
Life Sciences
Electronics
Consumer Products
Industrial
Food
Lab Automation
Packaging Automation
Education

Learn More

Resources

About Epson Robots
Trade Show & Events
Find a Robot Expert
GYROPLUS Technology
Cobots vs. Industrial Robots
Application Support
Software Updates
Training
Accessories
Service Plans
Case Studies
Support
Support
Product Support

View All Products

Printers

Projectors

Scanners

Point of Sale

Robots

Wearables

Other Products

Extended Service Plans

View All Products

Tools & Resources

Register Your Product
Track Your Order
Activate Your Service Plan
Warranty Verification
Find Your Serial Number
Mobile Printing and Scanning
Brighter Futures Product Registration

Sign In
CA
English
- Français
About Epson

Search

Support Scanners GT Series Epson GT-15000

Error While Adding

My computer doesn't recognize the product. What should I do?

Try Uninstalling and Reinstalling EPSON Scan.

Was this helpful? Thank you for the feedback!

Was this helpful?

Yes

No

Characters left:

Products

Printers
Projectors
Scanners
Point of Sale
Robots
Direct View LED
Microdevices
Print Heads
Ink
Paper
Service Plans

Support

Printers
Projectors
Scanners
Point of Sale
Robots
Wearables
Microdevices
Other Products
Warranty Verification
Brighter Futures Product Registration
Safety Data Sheets
Epson Developers Portal
Security Notifications
Technical Support Fraud Alert

Official Epson Store

Shop Direct
Limited Time Deals
Epson Certified ReNew Program
Track Your Order
Register Your Product
Activate Your Service Plan
My Account

Company

About Us
Our History
Executive Team
Careers
Epson Partner Program
Shaq + Epson
Epson Portland, Inc.
Newsroom
Blog
Contact Us

Stay Connected with Epson

Email Address* (required)

Country* (required)

Opt-in for promotional emails* (required)

By submitting my information, I agree that it will be handled in accordance with the Epson Privacy Policy, and I authorize Epson to send me marketing communications about Epson products and services. I understand that I can unsubscribe at any time. By using the Epson website, I agree to the Epson Terms of Use and Privacy Policy.

Thank you for signing up!

Keep an eye out for our great offers and updates.

We apologize, it looks like the system is down. Please try again later.

Thank you for your interest in Epson. To subscribe and receive promotional emails, please visit Epson Global to find your local site.

Our system shows that the email that you entered might be incorrect or undeliverable. Please confirm your email address is correct before continuing. Email should be a name@domain.com format with no space before or after.

© 2026 Epson Canada, Limited.
Terms of Use
Cookie Policy
Privacy Policy
CA Modern Slavery Act