Why doesn't scanning start when I press one of the buttons on the product?

• Check the following:
  • Make sure Epson Scan and the Epson Creativity Suite are installed correctly. See the Start Here sheet for instructions.
  • Make sure your Windows system is set up for scanner events as follows.
  Windows Vista:
  Click > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon. Click your scanner's icon, then click Properties. (When you see the User Account Control window, click Continue). Click the Events tab in your scanner's Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.
  
  Windows XP:
  Click Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. Then right-click your scanner's icon and select Properties. Click the Events tab in your scanner's Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.
  
  Windows 2000:
  Click Start > Settings > Control Panel, double-click the Scanners and Cameras icon, then select your scanner and click Properties. Click the Events tab in your scanner's Properties window and make sure the Disable device events check box is not checked. Also make sure the desired button is selected in the Scanner events list box, and the desired application is selected in the Send to this application list.
  • In Mac OS X, make sure you did not install the scanner software in Classic mode.