I can't scan film or slides. What should I do?

• Try one or more of these solutions:
  • Make sure the document mat is removed from the scanner cover. See Removing the Document Mat.
  • Make sure your film or slides are placed in the film holder correctly and the film holder is properly positioned on the document table. See Placing Film or Slides.
  • Make sure the Document Type setting (Home Mode) or Film Type settings (Professional Mode) are set correctly for your film/slide type. See Scanning in Home Mode or Scanning in Professional Mode.