I'm having paper feed problems. What should I do?

• If you have problems feeding originals in your scanner, try these solutions:
  • If multiple pages feed at once, try the following:
    • Make sure the paper separation lever is in the lower position.
    • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
    • Load only originals that meets the specifications for your scanner.
    • Clean inside the scanner and replace the roller assembly kit, if necessary.
  • If you see a double feed error in the Epson Scan window or the Document Capture Pro window (Windows only), start Epson Scan, select Configuration, select the Detect Double Feed setting, and select Standard as the Paper Thickness setting. If the error persists, deselect the Detect Double Feed setting.

    Note: For OS X, only Epson Scan displays double feed errors. Document Capture for OS X does not include this setting.

  Related tasks
  Cleaning Inside Your Scanner
  Related information
  Loading Originals