Support Scanners WorkForce Series Epson WorkForce ES-500WR

I'm having paper feed problems. What should I do?

  • See below.

    Note: Document Capture Pro (Windows) and Document Capture (Mac) are not available for the ES-300WR/ES-500WR.

    Original Feeds Incorrectly in Scanner

    If you have problems feeding originals in your scanner, try these solutions:

    • If multiple pages feed at once, try the following:
      • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
      • Load fewer originals at a time.
      • Load only originals that meet the specifications for your scanner.
      • Clean inside the scanner and replace the roller assembly kit, if necessary.
      • Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2.
      • Press the  slow mode button to slow down the scanning speed.
    • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.

      Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not include this setting.

    Related tasks
    Cleaning Inside Your Scanner
    Related information
    Loading Originals
Published:  27-Sep-2018 Was this helpful? Thank you for the feedback!
Was this helpful?
Please tell us why this was not helpful.