Support Scanners WorkForce Series Epson WorkForce ES-500WR

I see a paper jam message when I scan a receipt longer than 20 inches with Epson ScanSmart. What should I do?

  • To scan a receipt longer than 20 inches, the Auto Detect (Long Paper) setting must be selected in Epson ScanSmart.

    Note: The resolution must be set to 300 dpi or less to use this setting.

    Do the following:
    1. Open Epson ScanSmart on your computer.
    2. Select Settings > Scanner Settings > Scan Settings. Then select Auto Detect (Long Paper) as the Document Size.
    3. Click Save.
    4. Click Close.

     

    Note: Depending on the length of your receipt or document, you may not be able to scan at a resolution higher than 200 dpi.

Published:  28-Aug-2023 Was this helpful? Thank you for the feedback!
Was this helpful?
Please tell us why this was not helpful.