How do I replace the product rollers?

• See below.

  Replacing the Pickup Rollers

  Replace the pickup rollers after you have scanned 120,000 times. Check the scanner roller counter to see when you need to replace the rollers.
  1. Turn off the scanner and unplug the AC adapter.
  2. Disconnect any connected cables.
  3. Pull down on the cover open lever and open the scanner cover.
     
     
     
     
  4. Squeeze the tab on the right side of the pickup roller cover and open the cover.
     
     
     
     

     Caution:
     Do not place too much force on the arm inside the cover when replacing the pickup roller.

  5. Slide the pickup rollers to the right and remove them.
     
     
     
     
  6. Remove the lower pickup roller from the spindle.
     
     
     
     
  7. Place the new lower pickup roller on the spindle, rotate the roller, and slide it all the way onto the spindle.
     
     
     
     
  8. Install the lower pickup roller spindle by aligning the notches on the roller and sliding it to the left.
     
     
     
     
  9. Remove the middle pickup roller from the spindle.
     
     
     
     
  10. Place the new middle pickup roller on the spindle, rotate the roller to line up the notches, and slide it all the way onto the spindle.
      
      
      
      
  11. Install the middle pickup roller spindle by aligning the notches on the spindle and sliding it to the left.
      
      
      
      
  12. Remove the upper pickup roller from the spindle.
      
      
      
      
  13. Place the new upper pickup roller on the spindle, rotate the roller to line up the notches, and slide it all the way onto the spindle.
      
      
      
      
  14. Install the upper pickup roller spindle by aligning the notches on the spindle and sliding it to the left.
      
      
      
      
  15. Close the pickup roller cover.

      Note: If you are not able to close the cover, the pickup rollers are not installed correctly. Make sure the rollers are pushed all the way to the left, then try to close the cover. If you still cannot close the cover, remove the rollers, reinstall them, and try to close the cover again.

  16. Replace the separation rollers.
  Related tasks
  Checking the Scanner Roller Counter
  Replacing the Separation Rollers
  

  Replacing the Separation Rollers

  Replace the separation rollers after you have scanned 120,000 times. Check the scanner roller counter to see when you need to replace the rollers.
  1. Turn off the scanner and unplug the AC adapter.
  2. Disconnect any connected cables.
  3. Pull down on the cover open lever and open the scanner cover.
     
     
     
     
  4. Press down on the separation roller cover latch inside the scanner cover and pull down the cover to open it.
     
     
     
     

     Caution:
     Be careful not to apply too much force when opening the cover.

  5. Press in on the separation roller to release it, then slide the roller to the side and remove it.
     
     
     
     
  6. Remove the separation roller from the spindle.
     
     
     
     
  7. Slide the new separation roller onto the spindle as shown. Make sure that the notches on the roller and spindle align properly. You hear a click when the roller is firmly locked into place.
     
     
     
     

     Note: Check that there are no gaps between the roller and spindle.
     
     
     
     

  8. Align the notches on the spindle and the scanner, then slide the separation roller into the scanner and gently push it until it clicks into place.
     
     
     
     
  9. While applying gentle pressure on the separation roller, close the separation roller cover.

     Note: If you are not able to close the cover, the roller is not installed correctly. Make sure the roller is pushed all the way to the right, then try to close the cover. If you still cannot close the cover, remove the roller, reinstall it, and try to close the cover again.

  10. Close the scanner cover.
  11. Plug in the AC adapter and turn on the scanner.
  12. Reset the roller counter.
  Related tasks
  Resetting the Scanner Roller Counter