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Home Support Scanners DS Series Epson WorkForce DS-770

What do my product's lights indicate?

    See the table below.

    Scanner Light Status

    You can often diagnose problems with your scanner by checking its lights.



    1 ! error light
    2  automatic feeding mode light
    3  ready light
    4  double feed detection skip light
    5  slow mode light
    Light status Condition/solution
    ! error light is flashing slowly A paper jam or a double feed has occurred. Remove any paper loaded in the input tray. If the light continues to flash, a scanner error may have occurred. Turn the scanner off and then back on again. If the error continues, contact Epson for support.
    ! error light is on The scanner cover is open. Make sure the scanner cover is closed and there is no jammed paper inside.
    Any of the following lights are flashing quickly:
    • ! error
    •  ready
    A fatal error has occurred. Try the following:
    • Check the scanner connection to your computer to make sure it is secure.
    • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support.
     ready light is off and any of the following lights are on:
    • ! error
    •  automatic feeding mode
    •  double feed detection skip
    •  slow mode
    The firmware update has failed and the scanner is in recovery mode. Try updating the firmware again.

    Related references
    Original Jams in Scanner
    Where to Get Help
    Related information
    Scanning
    Loading Originals
Published:  13-Jul-2017 Was this helpful​? Thank you for the feedback!
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