My computer does not recognize the product when I use a USB connection to set up the product. What should I do?

• Make sure you restart your computer after you install the product software. If that does not help, try the following:

  • Make sure the product is turned on.
  • Disconnect your product from your computer, then reconnect it.
  • If you use a USB hub, connect the product directly to the computer.
  • Plug the cable into a USB 3.0 port on the computer, if available.
  • Make sure to use the USB cable that came with the product.
  • Make sure the PC Connection via USB setting is not disabled on the control panel.