I'm having paper feed problems. What should I do?

• If you have problems feeding originals in your product, try these solutions:

  • If there is a jammed original inside the scanner, open the scanner cover or vertical path cover and remove the original.
  • Make sure the scanner is in the correct position for the type of original being scanned. See the link at the end of this section to see which position is appropriate for your original.
    • When scanning multiple standard-size originals, scan in the vertical path position. If the scanner is in the straight path position, pull the scanner position selector to the right and tilt the scanner forward to place it in the vertical path position.
      
    • When scanning in the straight path position, load only one original at a time. If the scanner is in the vertical path position, pull the scanner position selector to the right and tilt the scanner backward to place it in the straight path position.
      
  • If multiple pages feed at once, try the following:
    • Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
    • Load fewer originals at a time.
    • Load only originals that meet the specifications for your product.
    • Clean inside the product and clean the rollers. If the rollers were previously removed for cleaning, make sure they were properly reinstalled.
    • Check the number of sheets scanned by the pickup roller. If the number of scans exceeds the pickup roller's service life (50,000 sheets), replace the roller assembly kit with a new one. Even if the number of scans does not exceed the pickup roller's service life, we recommend replacing the roller assembly kit with a new one if the surface of the roller is worn out.

      Note: You can check the number of sheets scanned by the pickup roller on the control panel or in the Epson Scan 2 Utility. To check from the control panel, select Scanner Maintenance > Roller Replacement on the home screen, and then check the number of scans displayed under Roller Replacement. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under Roller Assembly Kit.

    • If multiple feed errors occur frequently, it is possible that dust or dirt that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple feed error. If dust has accumulated around the ultrasonic sensors, clean the ultrasonic sensors.
    • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time.
    • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.

      Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not include this setting.

  Related tasks
  Cleaning Inside Your Product
  Related references
  Optional Accessories and Replacement Parts
  Original Document Specifications
  Plastic and Laminated Card Specifications
  Special Original Specifications
  Scanner Positions
  Related information
  Loading Originals