The scanner doesn't work properly when I press the start button. What should I do?

• If the scanner button does not start the correct program or perform the correct action, try these solutions:

  • Make sure your scanner is turned on and any interface cables are securely connected at both ends.
  • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
  • Check the status of the lights and make sure the scanner is ready to scan.
  • If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub.
  • For Wi-Fi scanning (ES-C320W/RR-400W) , confirm that your scanner is paired with your computer. Open Epson ScanSmart, click Change and select the scanner you want to use.
  • Make sure your scanner is not connected to another computer via USB. A USB connection takes priority over a Wi-Fi connection.
  • Make sure Epson ScanSmart and Epson Scan 2 are installed correctly. Reinstall the software, if necessary.