My memory card is not recognized by my product. What should I do?

• Check the following:
  • Make sure you insert only one card at a time.
  • Make sure the photos on your card are in a JPEG or uncompressed Tiff file format and taken with a DCF-compliant camera.
  • PictureMate can recognize and print only the first 999 photos on a memory card.
  • PictureMate cannot read progressive-scan JPEG files or RAW files.
  • Make sure you're using a compatible memory card. The following cards are compatible:
  SD (Secure Digital) and SDHC (High Capacity)
  miniSD and miniSDHC *
  microSD and microSDHC *
  MMC (MultiMediaCard)
  xD-Picture Card
  xD-Picture Card (Type M and Type H)
  Sony Memory Stick **
  Memory Stick Duo *
  Memory Stick PRO
  Memory Stick PRO Duo *
  MagicGate Memory Stick **
  MagicGate Memory Stick Duo
  Microdrive
  CompactFlash (Type I and II)
  
  * Requires adapter
  ** Maximum capacity 128MB
  • Make sure the card is inserted correctly. See the following instructions:
  1. Turn on PictureMate.
  2. Press the Open button to open the output tray, if necessary.
  3. Insert the memory card into the correct slot, as shown below:

  Top slot SD (Secure Digital) and SDHC (High Capacity) miniSD and miniSDHC * microSD and microSDHC * MMC (MultiMediaCard) xD-Picture Card xD-Picture Card (Type M and Type H) Sony Memory Stick ** Memory Stick Duo * Memory Stick PRO Memory Stick PRO Duo * MagicGate Memory Stick ** MagicGate Memory Stick Duo Bottom slot Microdrive CompactFlash (Type I and II)

  * Requires adapter ** Maximum capacity 128MB

  4. Push the card in carefully until it stops (it won't go in all of the way). When the card is in, the memory card light will come on and begin to flash.
  • Make sure the card is removed correctly. See the following for instructions:
  1. Make sure the memory card light is not flashing.
  2. If the card is in the Top slot, push in the card and release it, then pull it straight out of the slot.
  
  If the card is in the Bottom slot, push in and release the card button so it pops out. Then push in the button again to eject your card and pull it straight out of the slot.
  
  • If you used your computer to delete files from the card, the card may not work correctly. Always use your camera to delete files.
  • If the instructions above to not solve the problem, try formatting the card (following instructions in your camera's user's guide), or try another card.