My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:
  • Make sure the USB cable is a shielded “AB” cable not more then 6.5 feet (2 meters) long and meets the requirements.
  • If you're using a switch box or USB hub with your printer, connect the printer directly to your computer.
  • Turn the printer off, check that the cables are securely connected, turn it back on, then try printing again.
  • You may need to reinstall your printer software.