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My printout contains garbled characters when I print from Windows or my Mac. What should I do?

    Try the following:
    • If you're using a USB connection, make sure the USB cable is a shielded “AB” cable not more than 6.5 feet (2 meters) long.
    • Turn off the printer, check that the cables are securely connected, turn it back on, then try printing again.
    • You may need to uninstall your printer software and then reinstall it.
Published:  8-Jul-2008 Was this helpful​? Thank you for the feedback!
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