I'm having paper feed problems. What should I do?

• The solution for a paper problem depends on whether you are using the sheet feeder or the Automatic Document Feeder. See the solutions below.
  
  Paper Feeding Problems
  • If paper does not feed for printing, remove it from the cassette. Reload it against the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.
  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
  • Do not load more than the recommended number of sheets.
  • If paper jams when you print on both sides of the paper, try loading fewer sheets.
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
    • Load paper in the cassette printable side down.
    • Do not load paper with holes punched in it.
    • Follow any special loading instructions that came with the paper.
  
  Paper Jam Problems Inside the Product
  
  If you see a message that paper has jammed inside the product, try these solutions:
  1. Cancel the print job from your computer, if necessary.
  2. Press the OK button and follow the instructions on the LCD screen to clear the jam.
  3. Lift up the scanner unit and remove any jammed paper.
     
     Caution: Do not touch the flat white cable inside the printer.
     
  4. Squeeze the buttons to release the rear cover and remove it from your product.
     
  5. Remove any jammed paper from the rear cover.
     
  6. Open the rear cover and remove any additional jammed paper.
     
     
  7. Remove any paper jammed in the rear of your product. Avoid touching the paper feed rollers.
     
  8. Reattach the rear cover.
     
  9. Lower the scanner unit.
  10. Press one of the Start buttons to resume printing. If you still see a paper jam message, check the other paper jam solutions.
  11. Carefully follow all paper loading instructions when you load new paper.
  Paper Jam Problems in the Main Tray
  1. Close the output tray.
     
  2. Pull out the paper cassette.
     
  3. Remove any jammed paper inside the cassette.
     
  4. Remove any jammed paper inside the cassette slot.
     
  5. Carefully follow all paper loading instructions when you load new paper.
  6. Replace the paper cassette.
     
  7. Press one of the Start buttons to resume printing. If you still see a paper jam message, continue with these steps.
  8. Turn off the product and unplug it from the electrical outlet.
  9. Close the output tray.
  10. Pull out the paper cassette.
  11. Carefully turn the product over onto the side and remove any jammed paper beneath.
      
  12. Place the product back on its base, then replace the paper cassette.
  13. Plug the product back into the electrical outlet, then turn it on.
  Paper Jams in the Automatic Document Feeder
  1. Remove your originals from the ADF.
  2. Open the ADF cover.
     
  3. Remove any jammed paper.
     
     Caution: Do not remove paper jammed inside the ADF without opening the cover or you could damage the ADF.
  4. Leave the ADF cover open, then raise the document cover.
     
  5. Remove any jammed paper.
     
  6. Lower the document cover.
  7. Raise the ADF input tray.
     
  8. Carefully remove the jammed paper.
     
  9. Lower the ADF input tray and reload your originals.
     
     Caution: Make sure you do not load the ADF beyond its capacity for your paper size. Als make sure your originals are not creased or folded, and do not contain holes, staples, tape, or other materials that could obstruct the feeder.
  10. Follow the prompts on the LCD screen to clear any error messages.