My printout contains garbled characters when I print from Windows or my Mac. What should I do?

• Try the following:
  • Make sure you selected the correct product in the application you're printing from.
  • If the product is connected to a computer or network with a USB or Ethernet cable, check the following:
  • Make sure the cable meets the requirements.
  • If you're using a switch box or USB hub, connect the product directly to your computer.
  • Turn off the product, check that the USB or Ethernet cable is securely connected, turn the product back on, then try printing again.
  • Try using a different cable.
  • If you're using a USB connection, you may need to uninstall and then reinstall the printer software.
  Related references
  Borderless Paper Type Compatibility
  Selecting Basic Print Settings - Windows
  Selecting Additional Layout and Print Options - Windows
  Selecting Page Setup Settings - Mac OS X 10.5/10.6/10.7
  Selecting Page Setup Settings - Mac OS X 10.4
  Selecting Basic Print Settings - Mac OS X 10.4