I see the message Printer is Offline when I try to print with a wireless (Wi-Fi) connection in Windows. What should I do?

• The problem can be caused by your printer, computer, or wireless network. Do the following:
  1. To determine if the printer can print without a computer, print a nozzle check from the product's touch panel.
     • If you can print, go to the next step.
     • If you can't print a nozzle check, check the product for error messages and clear the error displayed on the product's LCD screen, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.
  2. Delete any pending print job(s) from the Epson print queue.

     If you can print, you are done. You don't need to continue with the steps below.

     If you can't print, check the Wi-Fi light on the product's control panel, then do one of the following:

     • If the Wi-Fi light is on, follow the instructions in the Initialize your Router and Restart your Computer section below.
     • If the Wi-Fi light is off, follow the instructions in the Reinstall the Product Software section below.

  Initialize your Router and Restart your Computer

  1. Unplug your router's power cord from the power outlet, wait a brief period, then plug it back in. Then try to print. (You may need to re-establish the connection for the other devices on your network.)
  2. If you can print, you're done. The problem was resolved by initializing your router.

     If you still can't print, try restarting your computer, then try printing again. If these steps do not resolve your problem, contact Epson support.

  Reinstall the Product Software

  1. Reset the product's Wi-Fi settings on the product's control panel by doing the following: Press the home button, if necessary. Press the left or right arrow button, select Setup, then press OK. Select Restore Default Settings, then press OK. Select Wi-Fi/Network Settings, select Yes, then press OK.
  2. Turn off the product and disconnect any interface cables.
  3. Do one of the following:
     • Windows 8: Navigate to the Start screen, right-click the screen, and select All apps > Control Panel > Windows Firewall.
     • Windows (other versions): Select or Start > Control Panel > System and Security, Windows Firewall.
  4. Disable the firewall. If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

     Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  5. Do one of the following:
     • Windows 8: Navigate to the Start screen, right-click the screen, and select All apps. Select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall / Change.

       Note: If you see a User Account Control window, click Yes or Continue.

       Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.

     • Windows (other versions): Click or Start, and select All Programs or Programs. select Epson, select your product, then select Epson Printer Software Uninstall.

       Note: If you see a User Account Control window, click Yes or Continue.

       In the next window, select your product and click OK. Then follow any on-screen instructions.

  6. Do one of the following to uninstall the Epson Event Manager, then follow any on-screen instructions:
     • Windows 8: Select Epson Event Manager and click Uninstall / Change.
     • Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Program and Features (In Classic View, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall / Change.
     • Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs. Select Epson Event Manager and click Change / Remove.
  7. Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:
     • Windows 8: Select EPSON Scan and click Uninstall / Change.
     • Windows 7 or Windows Vista: Select EPSON Scan and click Uninstall / Change.
     • Windows XP: Select EPSON Scan and click Change / Remove.
  8. Unplug the power cord of your router from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.
  9. Download the Drivers and Utilities Combo Package from the Downloads tab for your product. Make a note of the file name and save location so you can retrieve it.

     Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  10. Open the file you downloaded, and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, then click Next.

      

  11. When you see the Select Setup Option screen, select Set up printer for the first time, click Next, then follow the instructions on your computer screen to complete the installation.

      

      Note: We recommend using a temporary USB cable connection (cable not included) to simplify wireless setup. If you don't have the cable, select Using printer buttons to set up your printer.

      After you complete the Wi-Fi setup, remember to enable your firewall. If these troubleshooting instructions did not solve the problem, please contact Epson support.