I see the message Printer is Offline when I try to print with a Wired (Ethernet) connection in Windows. What should I do?

• Make sure your product is turned on, then do the following:
  • Windows 8: Navigate to the Start screen, right-click the screen, and select All Apps. Select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
  • Windows 7: Click , and select Devices and Printers. Double-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
  • Windows Vista: Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer icon, and then select Use Printer Online.
  • Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer icon, and then select Use Printer Online.

  If the steps above did not help, check the solutions below:

  Ethernet Connection

  Make sure the product is turned on, and that your router, access point, switch, or hub's link LED for the port the product is connected to is on or flashing. If the link LED is off, try the following:

  • Check the product LCD and follow the instructions to solve them.
  • Make sure you are choosing the correct printer when printing. If there are multiple copies of the same printer, remove the ones not in use.
  • Make sure one end of the Ethernet cable is securely connected to the LAN port on the product and the other end is connected to any available LAN port on your router, access point, switch, or hub.
  • Try connecting the product to different port on your router, access point, switch, or hub.
  • Try connecting the product to another router, access point, switch, or hub.
  • Try connecting the product to your router, access point, switch, or hub with a different Ethernet cable.
  Related references
  Product Status Messages