I'm having paper feed problems. What should I do?

• See the solutions for your problem type below.

  Paper Feeding Problems

  If you have problems feeding paper, try these solutions:

  • If paper does not feed for printing, remove it. Then reload it in the sheet feeder against the right side and beneath the tab. Slide the edge guide against the edge of the paper, making sure that the paper stack is not above the arrow mark on the edge guide.
  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
  • If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load more than the recommended number of sheets.
  • If paper jams when you print on both sides of the paper, try loading fewer sheets.
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
    • Load paper in the sheet feeder printable side up.
    • Follow any special loading instructions that came with the paper.
  Related information
  Loading Paper
  

  Paper Jam Problems

  If paper has jammed inside the product, follow these steps:

  1. Cancel the print job from your computer, if necessary.
  2. Gently pull out any jammed paper from the output tray and sheet feeder.
  3. Open the printer cover.
     
     

     Note: Do not touch the flat, white cable inside the product.

  4. Remove any jammed paper or torn pieces.
     
  5. Close the cover.
  6. Press the cancel button to resume printing.
  7. Carefully follow all paper loading instructions when you load new paper.
  Related information
  Loading Paper