I see the message Printer is Offline when I try to print with a USB connection. What should I do?

  • Make sure your product is turned on, then do the following:
    • Windows 8: Navigate to the Start screen, right-click the screen, and select All Apps. Select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
    • Windows 7: Click , and select Devices and Printers. Double-click your printer icon, click See what's printing, and select Printer and then select Use Printer Offline.
    • Windows Vista: Click , and select Control Panel (or point to Settings and then select Control Panel). select Printer (under Hardware and Sound) or Printers. Right-click your printer icon, and then select Use Printer Online.
    • Windows XP: Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer icon, and then select Use Printer Online.
    • Mac OS X: Open the menu and select System Preferences > Print and Fax or Print and Scan. select your printer, then click - to remove the printer. click +, select your printer and click Add to add the printer back on the printer queue.

    If the steps above did not help, check the solutions below:

    USB connection

    • Check the LCD on the product for an error. If there's an error, see the product's User's Guide for instructions on how to correct the error.
    • Make sure you are choosing the correct printer when printing. If there are multiple copies of the same printer driver, remove the ones not in use.
    • Make sure the USB cable is a shielded "AB" cable not more than 6.5 feet (2 meters) long.

      Note: Do not use devices that extend the length of the cable because they can cause signal degradation.

    • If you're using a USB hub with your printer, connect the printer directly to your computer.

      Note: Do not connect through a USB keyboard. The keyboard acts like a hub and can interfere with signal transmission.

    • Connect the USB cable to another USB port on your computer.
    • Use a different USB cable.
    • If the solutions above do not help, contact Epson support for more help.
Published:  26-Jun-2013 Was this helpful? Thank you for the feedback!
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