I can send a fax but can't receive one. What should I do?

  • Try the following:

    • Set the Auto Answer setting on the product to On.
    • To turn on Auto Answer mode, select Setup > Fax Settings > Receive Settings > Auto Answer.
    • If you're using an answering machine, make sure it's connected to the EXT port on the product and not a wall jack.
    • If you connect an answering machine and Auto Answer mode is on or Receive Mode is set to Auto, make sure the product's Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call.
    • Make sure paper is loaded correctly in your product.
    • Turn off call waiting. Call waiting may disrupt an incoming fax.

    Note: If your phone line includes voicemail answering services, calls or faxes may be inadvertently received by your voicemail service.

Published:  7-Oct-2014 Was this helpful? Thank you for the feedback!
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