I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?

  • The ink cartridges may not be seated properly and may need to be reseated.
    1. Turn on your product.
    2. If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridge need to be replaced and press the OK button. Select the option to replace the ink cartridge and press the OK button.
    3. Open the inner cover.

      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable inside the printer.

    4. Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)

    5. Close the inner cover and press the OK button.
    6. The product starts priming the ink.
Published:  15-Dec-2014 Was this helpful? Thank you for the feedback!
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