My printout contains incorrect characters. What should I do?

• If incorrect characters appear in your prints, try these solutions before reprinting:

  • Make sure any cables are securely connected at both ends.
  • In Windows, delete all print jobs from the Windows Spooler:
    • Windows 10: Click and select  (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Open print queue. Right-click the stalled print job, click Cancel, and click Yes.
    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.
    • Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, and select your product name again, if necessary. Right-click the stalled print job, click Cancel, and click Yes.
    • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, and select Open. Right click the stalled print job, click Cancel, and click Yes.
  • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
  • If your product is connected to a USB hub, connect it directly to your computer instead.
  • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again.
  • If incorrect characters still appear in your prints, try connecting your product using a different cable.
  • Windows or Mac: Make sure you are using the printer software for this product. Check the product name at the top of the driver window.
  • If you are using the PostScript printer software, EPS files created in binary format may not print correctly. Try creating the file in ASCII format instead.
  • If you are using the Windows PostScript printer software, the product cannot print binary data if it is connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol setting on the Device Settings tab in the printer properties.
  • If you are using the Windows PostScript printer software, select the appropriate substitution fonts on the Device Settings tab in the printer properties.