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I replaced an ink cartridge and my product shows that the same ink is expended. What should I do?

    The ink cartridges may not be seated properly and may need to be reseated.
    1. Turn on your product.
    2. Lift up the scanner unit.



      Caution:
      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or the metal bar inside the product.

    3. Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)



    4. Close the scanner unit.

      The product starts charging the ink.

Published:  31-Aug-2017 Was this helpful​? Thank you for the feedback!
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