How do I install the software for my product if I don't have the CD?

  • You can download the latest driver for your product from the Downloads tab on your product's support page.

    To download and install the drivers and utilities, do the following:

    1. Make sure the product is not connected to your computer. (You will be prompted to connect it during the installation process, if necessary.)
    2. Go to the Downloads tab on your product's support page and download the Drivers and Utilities Combo Package for your operating system.

      Note: Make a note of the file name and its location so you can easily retrieve it.

    3. Open the file you downloaded and follow the on-screen instructions to install the software.

    To obtain a replacement copy of the software CD (stock permitting), please contact our Driver Fulfillment department at 562-276-4367 (U.S.) or 905-709-3839 (Canada). A charge for shipping and handling plus any applicable taxes may apply.

    Note: Mac drivers are available via download only.

Published:  11-Jan-2018 Was this helpful? Thank you for the feedback!
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