What do my product's lights indicate?
Product Light Status
You can often diagnose problems with your product by checking its lights.
1 power light 2 Wi-Fi light 3 Wi-Fi Direct light 4 ink light 5 paper light Light status Condition/solution The power light is on The product is turned on. The Wi-Fi light is on The product is connected to a wireless network. The Wi-Fi Direct light is on The product is connected to a device using Wi-Fi Direct. The power light is flashing The product is busy. Wait for the power light to stop flashing before turning off the product. The Wi-Fi and Wi-Fi Direct lights are flashing A Wi-Fi connection error has occurred. Press the Wi-Fi button to clear the error and try again. The ink light is on Initial ink charging or ink refilling may not be complete. See the Start Here sheet for instructions on initial ink charging. The ink light is flashing The product is low on ink or the maintenance box is nearing the end of its service life. If a message to continue printing appears on your computer, press the stop button to continue printing. The paper light is on No paper is loaded or the loaded paper size does not match the print setting. Load the correct size paper in the product and press the stop button to clear the error. The paper light is flashing Paper is jammed in the product or protective material remains inside. Remove the jammed paper or any protective material and press the stop button to clear the error. The ink light is on
The paper light is on
The product was not turned off correctly. Press the stop button to clear the error, then run a nozzle check and cancel any pending print jobs. Always use the power button to turn off the product. The ink and paper lights are flashing simultaneously The printer cover is open or the output selector is in the incorrect position. Close the printer cover or change the output selector's position. The ink and paper lights are flashing alternately The maintenance box is at the end of its service life, not recognized, or installed incorrectly. Replace the maintenance box or make sure it is installed correctly. All lights are flashing Paper or protective material is stuck inside the product. Open the front cover and remove any jammed paper or protective materials. Turn the product off and then back on again. If the error continues, contact Epson for support. All lights except the power light are flashing An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If the error continues, contact Epson for support.
Checking for Software Updates
Paper Jam Problems in the Front of the Product
Paper Jam Problems Inside the Product
Paper Jam Problems in the Rear Cover
Where to Get Help
Refilling Ink and Replacing the Maintenance Box
Published: 27-Jun-2019 Was this helpful? Thank you for the feedback!