Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-C879R

My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?

  • Carefully clean the scanner glass and ADF. See below.

    Cleaning the Scanner Glass

    You can clean the scanner glass if your copies or scanned images are smeared.

    Caution:
    Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

    1. Open the document cover.

    2. Remove the cleaning cloth from its holder.

    3. Use the cleaning cloth to wipe the scanner glass and the glass area on the left.

      Note: If the glass is stained with grease or dirt, use a small amount of glass cleaner on a soft, dry cloth to remove it. Wipe off all remaining liquid after removing the dirt.

      Caution:
      Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.



    4. Return the cleaning cloth to its holder when you are finished.
    5. Close the document cover.

    Cleaning the Automatic Document Feeder

    You can clean the ADF if you see lines or streaks in your copies or scanned images.

    Caution:
    Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

    1. Lift the lever and open the ADF cover.

    2. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF.

      Caution:
      Do not use a dry cloth; you may damage the ADF rollers.



    3. Close the ADF cover. The lever clicks when the cover is fully closed.

    4. Open the document cover.

    5. Remove the cleaning cloth from its holder.

    6. Lift the edge of the document cover as shown and use the cleaning cloth to clean the areas shown.

    7. Return the cleaning cloth to its holder when you are finished.
    8. Close the document cover.
Published:  20-Feb-2020 Was this helpful​? Thank you for the feedback!
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