I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?

  • The cartridge may not be seated properly, and may need to be reseated.

    Note: This product is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. Please replace any non-Epson cartridges with Genuine Epson cartridges.

    1. Turn on your product.
      • If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and follow the on-screen instructions or the instructions below to replace the cartridge.
      • If you are replacing a cartridge before you see a message on the LCD screen, press the home icon if necessary, and select Maintenance > Ink Cartridge Replacement. Select Next and select Start.
    2. Lift up the scanner unit.

      Note: Be careful not to trap your hand or fingers when opening or closing the scanner unit.

      The ink cartridge holder moves to the replacement position. If the ink cartridge holder returns to the home position (far right), repeat steps 1 and 2.

      Caution:
      Do not move the print head by hand or use any kind of tool to remove a cartridge; otherwise, you may damage your product. Do not touch the flat white cable or the metal bar inside the product.

    3. Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
    4. Close the scanner unit.

    The product starts charging the ink.

Published:  9-Jan-2020 Was this helpful? Thank you for the feedback!
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