I cannot scan over a network. What should I do?

• If you cannot scan over a network, try these solutions:

  • Make sure the computer and product are connected to the same network (or network segment/VLAN).
  • Move the product and computer or smart device closer to the router or access point.
  • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
  • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
  • Check the network connection setting in the Epson Scan 2 Utility.
  • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

    Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

  • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
  • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the product and computer. Restart the product.
  • If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your product, and click Add.
  • If the product and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator.
  Related tasks
  Starting a Scan Using the Product Control Panel
  Starting a Scan from a Smart Device
  Scanning a Document in Epson ScanSmart
  Starting a Scan Using the Epson Scan 2 Icon
  Starting a Scan from a Scanning Program