The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?

• Make sure you use a paper type and size supports this feature. Automatic double-sided printing is only available if you select plain paper and one of these paper sizes in the printer software:

  • Letter (8.5 × 11 inches [216 × 279 mm])
  • A3 (11.7 × 16.5 inches [297 × 420 mm])
  • A4 (8.3 × 11.7 inches [210 × 297 mm])
  • A5 (5.8 x 8.2 inches [148 x 210 mm])

  Note: Automatic double-sided printing is not supported on glossy, thick, and certain matte papers.