I cannot scan over a network. What should I do?

• If you have problems scanning over a network, try these solutions:

  • Make sure you are scanning from a computer. If you want to scan from your product control panel, you must connect the product to your computer with a USB cable.
  • Check the scanning setting assigned in Epson Event Manager.
  • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
  • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
  • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

    Windows 11: Click , then search for Epson Scan 2 Utility and select it. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

  • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
  Related information
  Wi-Fi Networking
  Starting a Scan